Weekend Logistics Dispatcher: Accounts & Customer Support

Charger Logistics Inc; United States; Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay package

Professional growth

Job summary

Charger logistics Inc is seeking a Weekend Dispatcher to join our fast-paced Dispatch team. Responsibilities include weekend shipment monitoring, customer communication, track and trace, exception management, appointment coordination, and proactive problem resolution for excellent customer service.

Ideal candidates have 2+ years in sales/account management within transportation and logistics, strong negotiation and communication skills, and ability to work independently or in a team.

Qualifications

• 2+ years of sales and account management experience in transportation and logistics.
• Strong knowledge of land transportation.
• Excellent verbal, written, and presentation skills.

Responsibilities

• Monitor and track active shipments with real-time visibility and service performance.
• Communicate with customers, drivers, and internal teams regarding shipment status and schedules.
• Update customer portals, systems, and shipment records with accurate information.
• Coordinate pickup and delivery appointments and ensure customer requirements are met.
• Identify and resolve service disruptions, delays, and exceptions.
• Handle customer inquiries and complaints with timely solutions and follow-up.
• Prepare and distribute overnight reports for daytime and overnight teams.
• Maintain accurate documentation and collaborate with customers, carriers, and internal stakeholders.

Skills

Sales & account management

Negotiation

Customer service

Logistics knowledge

Independent work

Job description

Charger logistics Inc is seeking a Weekend Dispatcher to join our fast-paced Dispatch team. Responsibilities include weekend shipment monitoring, customer communication, track and trace, exception management, appointment coordination, and proactive problem resolution for excellent customer service.

Ideal candidates have 2+ years in sales/account management within transportation and logistics, strong negotiation and communication skills, and ability to work independently or in a team.