Bilingual Customer Service Representative

Covenant Transport; Chattanooga (TN); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

401(k) Match

Health Insurance

Paid Time Off

Paid Holidays

Volunteer Time Off

Tuition Reimbursement

Employee Discount Program

DFSA

Adoption Assistance

EAP

Pet Insurance

Job summary

Covenant Logistics in Chattanooga, TN, is seeking a Bilingual Customer Success Representative to ensure service excellence and coordinate cross-border shipments. You will act as the main liaison between customers and internal teams, manage commitments, and monitor freight to ensure on-time delivery.

Responsibilities include communicating with customers, carriers, shippers and receivers in English and Spanish, updating status via email and phone, and entering load information into the TMS system.

Qualifications

• Bachelor’s degree in supply chain or business management required.
• 1 year of relevant work experience may be substituted for each year of education required.
• 1+ Logistics or transportation experience required.
• Fluency in Spanish language required.

Responsibilities

• Coordinate and monitor cross-border transportation across shipments and carriers.
• Continuously communicate with customers, carriers, shippers and receivers in English and Spanish via email and phone.
• Work with internal departments to cover freight loads, track and trace movements, and schedule service.
• Track shipment status, ETAs, and exceptions with timely updates.
• Identify opportunities to improve load coverage and operational efficiency.
• Resolve delays, schedule changes, and last-minute adjustments without direction.
• Accept, pre-accept freight, verify mileage and rates, and enter load information into the TMS.

Skills

Urgency

Accountability

Communication

Multitasking

Microsoft Office

Spanish

Organization

Education

Bachelor’s degree in supply chain or business management

Tools

TMS

Job description

The Bilingual Customer Success Representative ensures exceptional service delivery and operational efficiency by acting as a key liaison between customers and internal teams. This role is responsible for managing customer commitments and ensuring freight is managed and shipped in an accurate and timely manner. Scheduled will be Tuesday - Friday 10AM-7PM & Saturday 8AM-5PM.

Position Responsibilities

• Coordinate and monitor cross-border transportation activities across multiple shipments and carriers.
• Continuously communicate with customers, carriers, shippers and receivers through email and phone calls; keeping customers informed of the status of deliveries, including updating of the customer web sites or EDI exchanges. Communication must be clear and professional in both English and Spanish.
• Works with various internal departments to find solutions to customer needs to cover freight loads, track and trace load movement, schedule appointments and service failures.
• Track shipment status, ETAs, and exceptions while ensuring accurate and timely updates.
• Proactively identify opportunities to improve load coverage, communication flow, and operational efficiency.
• Take ownership in resolving issues resolving operational issues such as delays, schedule changes, and last minute adjustments without waiting for direction.
• Accept, pre-accept freight, verifying mileage, verifying rates and entering load information into TMS system.

Knowledge, Skills, & Abilities

Strong sense of urgency and accountability. Excellent written and verbal communication skills. Ability to multitask and thrive in a deadline driven environment. Strong knowledge of Microsoft office suite. Strong organizational skills with high attention to detail, while working under pressure managing competing priorities simultaneously. Fluent in Spanish.

Education & Experience

• Bachelor’s degree in supply chain or business management required.
• 1 year of relevant work experience may be substituted for each year of education required.
• 1+ Logistics or transportation experience required.
• Fluency in Spanish Language required.

Competitive Compensation

Competitive Compensation We believe in rewarding excellence. Our total compensation approach balances market-driven salary ranges with individual performance, experience, and tenure - ensuring your compensation is fair, motivating, and aligned with your growth.

• Pay Range: $40,000.00-$45,000
• 401(k) Match: Build your future with our generous company match.
• Serious Health Condition Pay: Financial protection when it matters most.

Robust Health & Wellness Benefits

Robust Health & Wellness Benefits Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health from preventive care to peace of mind:

• Medical, Dental & Vision Insurance
• Telemedicine Access
• Company-Paid Short & Long-Term Disability Coverage
• Health Savings Account (HSA)
• Company-Paid Life Insurance

Time to Recharge

Time to Recharge We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:

• Generous Paid Time Off (PTO)
• Paid Company Holidays
• Time off to Volunteer

Culture-Driven Perks

Culture-Driven Perks We've created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:

• Casual Dress Code: Dress for your day.
• Tuition Reimbursement: Advance your education with financial support.
• Employee Discount Program: Exclusive savings on everyday essentials and more.
• Dependent Care Flexible Spending Account (DFSA)
• Adoption Assistance: Meaningful support for growing families.
• Employee Assistance Program (EAP): Confidential, 24/7 support for life's challenges.
• Pet Insurance: To protect your furry family members

Covenant Logistics is an Equal Opportunity Employer Disability/VeteranVEVRAA Federal Contractor