Director of Client Success & Implementation (K-12)

Intervene; Houston (TX); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Intervene K-12 is seeking a Director of Client Success & Implementation to lead the day-to-day CS organization and build the systems, processes, and team discipline needed to onboard, support, retain, and scale K-12 partnerships.

The role focuses on transitioning from post-sale handoff to onboarding, implementation coordination, launch, ongoing account health, risk management, and renewal readiness, with a strong emphasis on running a CS operating system rather than traditional account

Qualifications

• 7-10+ years in Client Success or related client operations with people leadership.
• Direct experience with K-12 districts, leaders, or education programs.
• Understanding of the K-12 client lifecycle from onboarding to renewal.
• Experience building or improving a CS operating system beyond managing a book of business.
• Experience overseeing multi-stakeholder district accounts across locations.
• Proven ability to coach and develop CS/Onboarding teams.
• Strong operational discipline with dashboards, cadences, and accountability.
• Early risk identification with recovery plans and cross-functional action.
• CRM discipline, client-health measures, and renewal readiness reporting.
• Executive communication with district admins and program leaders.
• Data-driven value communication and cross-functional collaboration.
• Ability to travel to client sites and work from Houston office.

Responsibilities

• Own client onboarding through launch and steady-state CS.
• Oversee Sales-to-CS handoffs, kickoff, success criteria, and stakeholder capture.
• Translate client requirements into clear handoffs to Delivery & Operations.
• Maintain visibility into readiness, milestones, and launch risks.
• Escalate risks early and ensure issues are not a surprise.
• Coordinate client communication while Delivery & Ops handles execution.
• Lead day-to-day CS team and maintain health across accounts.
• Establish consistent check-ins, success plans, reviews, and adoption tracking.
• Ensure action items and support needs are managed and followed up.
• Identify at-risk accounts and implement recovery plans.
• Provide leadership with portfolio visibility, risks, and recommendations.
• Ensure renewal readiness and cross-functional alignment for renewals.
• Develop repeatable onboarding, renewal, and cross-functional handoff processes.
• Improve the CS operating model so success does not rely on individuals.

Skills

Client Success Leadership

K-12 Education

Stakeholder Management

CRM / HubSpot

Renewal Management

Team Coaching

Tools

HubSpot

Job description

Intervene K-12 is seeking a Director of Client Success & Implementation to lead the day-to-day CS organization and build the systems, processes, and team discipline needed to onboard, support, retain, and scale K-12 partnerships.

The role focuses on transitioning from post-sale handoff to onboarding, implementation coordination, launch, ongoing account health, risk management, and renewal readiness, with a strong emphasis on running a CS operating system rather than traditional account