K-12 SaaS Customer Success Lead

RiseMe; Oregon; On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision, lifeInsurance

401k match

Paid time off

Job summary

Incident IQ is seeking a Customer Success Manager to drive adoption and retention for K-12 districts. You will own renewals, onboarding, proactive account management, product adoption, data analysis, training, and customer advocacy to ensure client success.

You will collaborate with Support, Implementation, Sales, Product and Engineering to understand goals, address needs, and guide customers toward achieving their objectives using Incident IQ and related tools.

Qualifications

• Bachelor's degree in Education, Business, or a related field.
• 3–5 years in customer success, account management, or a similar role, ideally in SAAS/K12.
• Ability to build and maintain strong, trust-based customer relationships.
• Outstanding time management and organization skills.
• Experience with Incident IQ, Gainsight, Fathom, AzureDevOps, Confluence, Lattice, Slack is a plus.
• Tech skills in Zoom and Google Suite.

Responsibilities

• Own the renewal lifecycle for assigned strategic accounts, including contract management and forecasting.
• Lead onboarding for add-on products with existing customers and coordinate handoffs.
• Proactively manage and grow a portfolio of K12 education customer accounts.
• Educate customers on best practices and help them leverage our solutions.
• Utilize data to track usage, trends, and customer satisfaction; provide insights.

Skills

Relationship building

Time management

Organization

Communication

Problem solving

Independent learner

Education

Bachelor's degree in Education, Business, or related field

Tools

Gainsight

Incident IQ

Fathom

AzureDevOps

Confluence

Lattice

Slack

Zoom

Google Suite

Job description

Incident IQ is seeking a Customer Success Manager to drive adoption and retention for K-12 districts. You will own renewals, onboarding, proactive account management, product adoption, data analysis, training, and customer advocacy to ensure client success.

You will collaborate with Support, Implementation, Sales, Product and Engineering to understand goals, address needs, and guide customers toward achieving their objectives using Incident IQ and related tools.