K-12 Client Success & Onboarding Director

RiseMe; Houston (TX); On-site; USD 140,000 - 190,000; Full time

Job summary

Intervene K-12 is seeking a Director of Client Success & Implementation to lead the Client Success organization, driving onboarding, client health, and renewal readiness across a growing portfolio of K-12 partnerships. The role requires deep district understanding, strategic playbooks, and cross-functional collaboration with Delivery & Operations to scale client impact.

The director will manage CS Managers and Project Coordinators, ensuring predictable onboarding, proactive risk management, and

Qualifications

• Extensive experience leading Client Success and onboarding teams.
• Proven track record with K-12 districts and campuses.
• Strong ability to build/scale client-management systems and playbooks.

Responsibilities

• Own onboarding through steady-state Client Success and renewal readiness.
• Lead or oversee handoffs from Sales to CS and coordinate execution.
• Maintain client-health visibility and proactive risk management.
• Develop repeatable onboarding, renewal, and cross-functional processes.
• Coach CSMs and coordinators to operate without constant executive intervention.

Skills

Client Success Leadership

K-12 Experience

Stakeholder Management

CRM Dashboards

Renewal Readiness

Team Coaching

Cross-functional

Operational Discipline

Data-driven

Tools

HubSpot CRM

Job description

Intervene K-12 is seeking a Director of Client Success & Implementation to lead the Client Success organization, driving onboarding, client health, and renewal readiness across a growing portfolio of K-12 partnerships. The role requires deep district understanding, strategic playbooks, and cross-functional collaboration with Delivery & Operations to scale client impact.

The director will manage CS Managers and Project Coordinators, ensuring predictable onboarding, proactive risk management, and