K-12 Onsite Tech Support Specialist

Inuplands; Milan (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Inuplands in Milan Community Schools, Indiana, seeks an on-site technical support specialist to assist students, teachers, and staff with daily IT needs. The role emphasizes clear communication, rapid troubleshooting, and reliable ticket documentation.

The position includes deploying devices at the start of the school year, imaging and software installations, inventory maintenance, and hardware repairs across iPads, MacBooks, Chromebooks, Windows laptops/PCs, and interactive whiteboards.

Qualifications

• Strong communication and troubleshooting skills are essential.
• Experience supporting end-users in K-12 environments is preferred.
• Ability to prioritize requests and adapt to a dynamic school setting.

Responsibilities

• Provide Tier I onsite technical support for the school staff and students.
• Schedule and execute device deployment at the start of the school year and collection at the end.
• Image computers and install software; maintain technology inventory.
• Troubleshoot and repair devices and peripherals (iPads, MacBooks, Chromebooks, Windows PCs, interactive whiteboards).
• Use the ticketing system to document issues and escalate as needed, communicating until resolved.
• Collaborate with Onsite Services Leadership and Client Experience teams on tickets and updates.
• Participate in weekly/Monthly team meetings and company learning events to uphold service quality.

Skills

Excellent communication

Troubleshooting

Prioritization

Tools

Ticketing system

Job description

Inuplands in Milan Community Schools, Indiana, seeks an on-site technical support specialist to assist students, teachers, and staff with daily IT needs. The role emphasizes clear communication, rapid troubleshooting, and reliable ticket documentation.

The position includes deploying devices at the start of the school year, imaging and software installations, inventory maintenance, and hardware repairs across iPads, MacBooks, Chromebooks, Windows laptops/PCs, and interactive whiteboards.