K-12 Customer Success Engineer (Security & Solutions)

iboss; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, Vision, Dental - open to domestic partners

401K with company match

Paid Time Off (PTO)

Company-paid holidays

Optimistic and supportive work environment

Job summary

A cloud security company is seeking a Customer Success Engineer to build long-term relationships and ensure customers achieve desired outcomes. This role involves working closely with various customer segments, focusing on designing, integrating, implementing, and training on security products. Ideal candidates should have strong technical knowledge in networks and cybersecurity as well as experience in customer-facing roles. The position also requires proactive support and a commitment to customer satisfaction.

Qualifications

• Bachelor's degree in a technical field (Computer Science, Computer Engineering, Information Technology).
• Previous experience in technical support, sales engineering or technical account management.
• Excellent verbal and written communication skills.

Responsibilities

• Ensure customer success through proactive engagement.
• Maintain and manage assigned customer portfolio effectively.
• Act as the primary iboss expert for customers.

Skills

Technical support experience

Customer communication

IP network design

Network security knowledge

Problem-solving

Education

Bachelor's degree in Computer Science or related field

Tools

Windows Server

Red Hat Linux

DNS management

Job description

A cloud security company is seeking a Customer Success Engineer to build long-term relationships and ensure customers achieve desired outcomes. This role involves working closely with various customer segments, focusing on designing, integrating, implementing, and training on security products. Ideal candidates should have strong technical knowledge in networks and cybersecurity as well as experience in customer-facing roles. The position also requires proactive support and a commitment to customer satisfaction.