Juvenile Services Regional Operations Coordinator

Commonwealth of Kentucky; New Castle (KY); Presencial; USD 48 000 - 64 000; Tempo integral

Resumo da oferta

The Administrative Office of the Courts seeks a Juvenile Services Region Coordinator in New Castle, KY. Based in Henry County, this non-tenured position provides administrative and operational support to field staff and supervisors across multiple counties.

Not a supervisory role, but pivotal for schedules, on-call coverage, and workload distribution. Responsibilities include monitoring performance data, assisting with case assignments, and contributing to process improvements while ensuring

Qualificações

• Bachelor’s degree in Social Work, Criminal Justice, Human Services, Psychology, Sociology or related field.
• Four years of professional experience in juvenile services, case management, child welfare, court operations, or closely related work, including supervisory or lead experience and strong knowledge of Court Designated Worker processes.
• Valid driver’s license.

Responsabilidades

• Develop, maintain, and adjust staff schedules to ensure adequate coverage and operational efficiency.
• Coordinate with supervisors and front-line staff to address scheduling conflicts and last-minute changes.
• Serve as a point of contact for frontline staff during designated on-call periods. Provide guidance, elevate issues as needed, and ensure timely communication between field staff and leadership.
• Generate, track, and analyze operational reports related to performance metrics, case processing timelines, and workload trends.
• Assist in assigning and redistributing cases based on staff capacity, priority, and deadlines. Monitor caseload balance to support equitable and efficient distribution of work.
• Monitor case processing timelines to ensure compliance with internal standards and external requirements. Flag overdue or at-risk cases and coordinate follow-up actions.
• Act as a support to field staff and supervisors to facilitate communication, clarify processes, and support day-to-day operational needs.
• Provide input on workflow improvements, tools, and processes to enhance efficiency and service delivery.
• Other duties as assigned.

Conhecimentos

Scheduling systems

MS Office

Spreadsheets

Reporting tools

Time management

Communication

Interpersonal skills

Data analysis

Formação académica

Bachelor’s degree in Social Work, Criminal Justice, Human Services, Psychology, Sociology or related field

Descrição da oferta de emprego

The Administrative Office of the Courts seeks a Juvenile Services Region Coordinator in New Castle, KY. Based in Henry County, this non-tenured position provides administrative and operational support to field staff and supervisors across multiple counties.

Not a supervisory role, but pivotal for schedules, on-call coverage, and workload distribution. Responsibilities include monitoring performance data, assisting with case assignments, and contributing to process improvements while ensuring