Junior UX Researcher for Healthcare SaaS

Bask Health; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Bask Health is seeking a junior UX researcher to help understand how users interact with our software and improve usability across the platform. You will work with researchers, product designers, managers, and engineers to identify opportunities to enhance the product experience.

This early-career role focuses on developing practical skills in usability testing, interviews, planning, observation, and qualitative analysis while learning to conduct research with privacy and consent in healthcare

Qualifications

• 0–2 years of UX research, user research, or related experience.
• Portfolio or case studies demonstrating foundational research skills.
• Understanding of basic user research principles and qualitative methods.
• Ability to develop thoughtful research questions and avoid leading questions.
• Strong written and verbal communication skills.
• Willingness to learn research tools and methodologies.

Responsibilities

• Support UX research initiatives across Bask Health's software platform.
• Assist with planning and organizing usability studies.
• Help develop research questions and study objectives.
• Prepare interview guides and usability testing materials.
• Support moderated user interviews and research sessions.
• Observe participants interacting with digital products and prototypes.
• Take structured notes during research sessions.
• Help document user behaviors, challenges, and feedback.
• Assist with participant recruitment and screening through approved processes.
• Support usability testing for merchant-facing software.
• Help evaluate patient onboarding and questionnaire experiences.
• Research how users navigate dashboards and administrative interfaces.
• Assist with task-based usability evaluations.
• Help identify confusing interactions and workflow friction.
• Organize qualitative research notes and observations.
• Support the identification of recurring themes and patterns.
• Help prepare research summaries and presentations.
• Collaborate with product designers to understand usability findings.
• Work with product managers to understand research priorities.
• Participate in product discovery and design review discussions.
• Assist with prototype testing and concept evaluation.
• Help evaluate interface comprehension and navigation clarity.
• Learn how product analytics can complement qualitative research.
• Support accessibility and inclusive research practices.
• Follow appropriate research ethics, consent, and privacy procedures.
• Maintain organized research files and documentation.
• Contribute to reusable research templates and study materials.
• Take ownership of assigned research tasks while seeking guidance when needed.

Skills

Curious about human behavior

Strong written communication

Strong verbal communication

Analytical thinking

Willingness to learn

Organizational skills

Collaborative mindset

Tools

UserTesting

Maze

Dovetail

Figma prototypes

Job description

Bask Health is seeking a junior UX researcher to help understand how users interact with our software and improve usability across the platform. You will work with researchers, product designers, managers, and engineers to identify opportunities to enhance the product experience.

This early-career role focuses on developing practical skills in usability testing, interviews, planning, observation, and qualitative analysis while learning to conduct research with privacy and consent in healthcare