UX Research Intern: Shape Healthcare UX

Bask Health; New York (NY); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Mentorship

Networking opportunities

Flexible schedule

Job summary

Bask Health is seeking a UX Research Intern to help us understand how users interact with our telehealth platform. You will work with experienced researchers, designers, PMs, and engineers to study user needs, behaviors, and challenges, supporting research activities and creating materials for studies.

This internship is designed for students or recent graduates interested in hands-on UX research, usability evaluation, and practical exposure to research processes within a software company.

Qualifications

• Currently pursuing or recently completed studies in human-computer interaction, psychology, cognitive science, sociology, UX design, user research, or a related field.
• No prior professional UX research experience required.
• Interest in usability testing and user interviews.

Responsibilities

• Support UX research projects across Bask Health's software platform.
• Assist with preparing research plans and study materials.
• Help develop user interview questions and discussion guides.
• Support the organization of usability testing sessions.
• Observe moderated user interviews and usability studies.
• Take structured notes during research sessions.
• Document participant feedback, behaviors, and challenges.
• Help prepare prototype testing materials.
• Assist with evaluating merchant onboarding experiences.
• Support research involving administrative dashboards and business management tools.

Skills

User research

Usability testing

Interviewing

Note-taking

Communication

Collaboration

Education

HCI / Psychology related field

Tools

UserTesting

Maze

Dovetail

Figma

Job description

Bask Health is seeking a UX Research Intern to help us understand how users interact with our telehealth platform. You will work with experienced researchers, designers, PMs, and engineers to study user needs, behaviors, and challenges, supporting research activities and creating materials for studies.

This internship is designed for students or recent graduates interested in hands-on UX research, usability evaluation, and practical exposure to research processes within a software company.