Patient & Provider Experience UX Researcher

Bask Health

New York (NY)

On-site

USD 90,000 - 130,000

Full time

3 days ago

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Job summary

Bask Health is seeking a UX Researcher to understand how patients and healthcare professionals interact with direct-to-consumer telehealth experiences. You will conduct interviews, usability tests, and qualitative analyses to uncover barriers and inform product improvements.

In this hands-on role, you will study onboarding, intake forms, multi-step workflows, and provider-facing interfaces. Collaboration with design, product, and engineering teams is essential to translate findings into

Qualifications

3+ years of professional experience in UX research or related field.
Portfolio or case studies demonstrating UX research for digital products.
Experience independently planning and conducting usability studies.
Strong understanding of qualitative research methods.
Experience conducting moderated user interviews.

Responsibilities

Conduct UX research across patient-facing and provider-facing software experiences.
Plan and execute usability studies involving healthcare-related digital workflows.
Conduct interviews with patients and providers through approved processes.
Evaluate patient onboarding and account creation experiences.
Study the usability of digital intake questionnaires and multi-step forms.
Research how patients understand questions and instructions.
Identify friction points affecting patient task completion.
Collaborate with product designers to validate interaction improvements.