Mixed-Methods UX Researcher, SaaS & Telehealth

Bask Health; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Bask Health is seeking a Mixed-Methods Researcher to enhance product decisions by integrating qualitative insights with quantitative data. You will investigate user interactions across merchant and patient experiences, combining interviews, usability studies, and surveys to form a complete view of the user journey.

This hands-on role involves planning studies, collaborating with product managers, designers, and engineers, and presenting actionable recommendations to improve software experiences

Qualifications

• 3+ years of professional experience in UX research, mixed-methods research, product research, or related field.
• Portfolio or case studies showing use of qualitative and quantitative methods to answer product questions.
• Experience planning and conducting research for digital products.

Responsibilities

• Lead mixed-methods research projects across Bask Health's software platform.
• Combine qualitative and quantitative evidence to investigate user needs and product performance.
• Partner with product managers to define research questions, hypotheses, and study objectives.
• Design research plans with appropriate qualitative and quantitative methods.
• Conduct user interviews to understand behaviors, motivations, and challenges.
• Plan and execute moderated and unmoderated usability studies.
• Develop surveys to measure user perceptions, satisfaction, and experience.
• Analyze survey results and identify meaningful response patterns.
• Examine product funnels, workflow completion, and behavioral trends using analytics.
• Investigate differences between observed behavior and reported experiences.
• Research onboarding funnels and merchant/patient workflows.
• Identify friction points affecting task completion and efficiency.
• Develop research hypotheses based on data and feedback.
• Apply statistical methods to quantitative findings.
• Collaborate with stakeholders to improve instrumentation and data quality.
• Present findings to product, design, engineering, and leadership teams.
• Maintain organized research documentation and reusable findings.

Skills

UX research

Mixed-methods

Interviews

Usability testing

Surveys

Product analytics

A/B testing

Communication

Tools

Amplitude

Mixpanel

Google Analytics

SQL

Python

R

Qualtrics

SurveyMonkey

Dovetail

UserTesting

Maze

Figma

Job description

Bask Health is seeking a Mixed-Methods Researcher to enhance product decisions by integrating qualitative insights with quantitative data. You will investigate user interactions across merchant and patient experiences, combining interviews, usability studies, and surveys to form a complete view of the user journey.

This hands-on role involves planning studies, collaborating with product managers, designers, and engineers, and presenting actionable recommendations to improve software experiences