Senior UX Researcher, Patient & Provider Journeys

Bask Health; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

Bask Health is seeking a Senior UX Researcher focused on patient and provider experiences to guide research that uncovers needs, behaviors, and challenges using our platform.

Join an AI-first, builder-led engineering team and own studies from planning to synthesis, collaborating with product teams to translate findings into actionable product improvements. Prioritize privacy and compliant research practices in healthcare contexts.

Qualifications

• 5+ years of professional experience in UX research or closely related field.
• Experience independently leading end-to-end research projects for digital products.
• Strong portfolio or case studies demonstrating research methodology, findings, and product impact.
• Experience conducting moderated user interviews and usability testing.

Responsibilities

• Lead end-to-end UX research for patient-facing and provider-facing experiences across Bask Health.
• Develop research plans that address product questions, user needs, and business objectives.
• Conduct qualitative interviews with patients, providers, and other authorized participants.
• Plan and execute moderated and unmoderated usability studies.
• Evaluate patient onboarding, intake questionnaires, and multi-step digital workflows.
• Research provider experiences involving clinical and administrative platform tools.
• Develop journey maps, research summaries, and evidence-based opportunity assessments.
• Present findings and recommendations to product managers, designers, engineers, and leadership.
• Collaborate with product designers to validate concepts and improve proposed solutions.

Skills

UX research

Independent leadership

Qualitative methods

Quantitative methods

Recruitment

Communication of findings

Stakeholder collaboration

Healthcare domain knowledge

Tools

UserTesting

Maze

Dovetail

Lookback

Job description

Bask Health is seeking a Senior UX Researcher focused on patient and provider experiences to guide research that uncovers needs, behaviors, and challenges using our platform.

Join an AI-first, builder-led engineering team and own studies from planning to synthesis, collaborating with product teams to translate findings into actionable product improvements. Prioritize privacy and compliant research practices in healthcare contexts.