Senior Platform Partner TAM - Linux & Cloud Solutions

Red-Hat

North Carolina

On-site

USD 108,000 - 173,000

Full time

14 days+

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Benefits offered by this job

Comprehensive benefits package

401(k) with employer match

Paid time off and holidays

Parental leave plans

Tuition reimbursement

Transit/commute benefits

Job summary

Red Hat is seeking a seasoned Partner Technical Account Manager (PTAM) to lead strategic partnerships with enterprise customers. The role involves deep technical guidance for Red Hat Enterprise Linux-based solutions, proactive issue prevention, and strong collaboration with Engineering, Product Management, and Global Support teams.

You will mentor others, manage partner engagements, and advocate for customers across regions.

Qualifications

5+ years of Linux system administration experience.
Hands-on experience with Red Hat Enterprise Linux in production.
Experience administering Linux storage using Logical Volumes (LVM).
Proficient in Linux patching strategies and tooling for large deployments.
Strong Linux troubleshooting in physical and virtual environments.
Familiarity with Linux containers and container management tools.
Knowledge of cloud and server virtualization.
Willingness to stay current on tech and develop professionally.
Ability to manage and grow enterprise partner relationships with proactive support.
Excellent verbal and written communication; stakeholder engagement.
Understanding of enterprise architecture and business drivers.
Ability to manage multiple issues/projects with attention to detail.
Direct experience with various technology partners.
Ability to deliver presentations on technical topics.
RHCE or equivalent certification is a plus.
Bachelor’s degree in a tech discipline; CS or engineering preferred.
Experience with RHEL Image Mode.
Leadership or mentorship experience in technical roles.
Kernel and filesystem knowledge.
Enterprise cloud (IaaS/PaaS/SaaS) expertise.
Knowledge of IT automation (Ansible).
Experience containerizing apps for cloud deployment.
Familiarity with Git and storage administration.

Responsibilities

Develop relationships with key business and IT stakeholders and become a solutions expert.
Perform technical reviews and share knowledge to prevent issues.
Warn partners about changes and advise on mitigation strategies.
Provide guidance on current and future Red Hat products.
Troubleshoot issues and drive escalation with teams.
Analyze and present periodic performance reviews to leadership.
Manage partner use cases and maintain clear case documentation.
Create and update partner engagement plans and solution docs.
Grow partner relationships with proactive, trusted support.
Collaborate with internal teams to debug and resolve issues.
Travel as needed to visit partners and events.