Junior Systems Administrator - MSP Growth & WFH Perks

Charles IT; Chesapeake (VA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

401(k) plan with employer contribution

Performance-based incentives

Employee discounts

Fridays team lunches

Dog-friendly office

Team-building events

Job summary

Charles IT is hiring a Jr Systems Administrator to handle first-level tickets and support IT infrastructure for a diverse client base. You will gain exposure to hardware, software, and network issues while building a foundation for more advanced responsibilities.

Ideal candidates have a related degree and 2+ years in MSP/IT support, with certifications such as A+, Network+, and others. Travel to client sites may be required, and a collaborative, fast-paced environment is offered.

Qualifications

• Associate or bachelor’s degree in computer science, information technology, or a related field.
• 2+ years of experience in MSP or internal IT support.
• Certifications: CompTIA A+, CompTIA Network+, Server+, CySA+, MS-900, AZ-900, ISC2 Certified in Cybersecurity.

Responsibilities

• Diagnose and resolve hardware, software, and network issues.
• Support operating systems including Windows, Linux, and macOS.
• Manage user accounts using Active Directory.
• Assist with software installation, configuration, and troubleshooting.
• Provide basic networking support (IP config, DNS, VPN).
• Configure, install, and support desktops, laptops, printers, and peripherals.
• Coordinate with third-party vendors and IT teams for repairs and updates.
• Provide timely, professional end-user support.
• Explain technical issues clearly to non-technical users.
• Maintain accurate documentation and time entries.
• Build strong client relationships and ensure high satisfaction.
• Handle user concerns calmly, including de-escalation.

Skills

Strong communication

Self-driven

Multitasking

Attention to detail

Client-focused teamwork

Ability to travel

Education

Associate or Bachelor’s degree in CS/IT

Tools

Active Directory

VPN

DNS configuration

Networking basics

Windows/Linux/macOS support

Job description

Charles IT is hiring a Jr Systems Administrator to handle first-level tickets and support IT infrastructure for a diverse client base. You will gain exposure to hardware, software, and network issues while building a foundation for more advanced responsibilities.

Ideal candidates have a related degree and 2+ years in MSP/IT support, with certifications such as A+, Network+, and others. Travel to client sites may be required, and a collaborative, fast-paced environment is offered.