Junior Systems Administrator

Charles IT; Middletown (CT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) plan with employer contribution

PTO & holidays

Parental leave

WFH bank

Health, dental, vision coverage

Life insurance

Disability insurance

Dog-friendly office

Team lunches

Well-being programs

Job summary

Charles IT is seeking a Jr Systems Administrator to join our team in Middletown, CT. You will handle first-level tickets and assist with IT infrastructure, with growth toward advanced responsibilities.

Responsibilities include supporting Windows, Linux, and macOS, managing Active Directory, and coordinating with vendors. The role requires strong communication, travel to client sites, and a proactive, independent work style.

Qualifications

• Associate or bachelor's degree in computer science, information technology, or related field.
• 2+ years in MSP or internal IT support environment.
• Preferred certifications: CompTIA A+, Network+, Server+, CySA+, MS-900, AZ-900, ISC2 CISSP
• Strong communication and ability to explain technical issues to non-technical users.
• Willingness to travel to client sites as needed.

Responsibilities

• Take first level tickets initially; escalate when necessary to higher support tiers.
• Diagnose and resolve hardware, software, and network issues.
• Support Windows, Linux, and macOS operating systems.
• Manage user accounts using Active Directory.
• Assist with software installation, configuration, and troubleshooting.
• Provide basic networking support (IP, DNS, VPN).
• Configure and support desktops, laptops, printers, and peripherals.
• Coordinate with third-party vendors and IT teams for repairs.
• Maintain documentation and time entries; communicate with end users clearly.
• Build strong client relationships and ensure high satisfaction.

Skills

Communication skills

Customer support

Self-driven

Multi-tasking

Client-focused teamwork

Ability to travel

Education

Associate or Bachelor’s in CS/IT

Tools

Active Directory

Ticketing systems

Basic networking concepts

Job description

Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive.

Due to growth, we are currently seeking to add a Jr Systems Administrator to our exceptional team. The Jr Systems Administrator is responsible for taking the first level tickets once escalated to the team. In thisrole it is vital in ensuring the IT infrastructure runs smoothly while building a foundation for more advanced responsibilities in the future.

Responsibilities

• Diagnose and resolve hardware, software, and network issues
• Support operating systems such as Windows, Linux, and macOS
• Manage user accounts using tools like Active Directory
• Assist with software installation, configuration, and troubleshooting
• Provide basic networking support (IP configuration, DNS, VPN)
• Configure, install, and support desktops, laptops, printers, and peripherals
• Coordinate with third-party vendors and IT teams for repairs, updates, and troubleshooting
• Provide timely, professional support to end users
• Communicate clearly and explain technical issues to non-technical users
• Maintain accurate documentation and time entries
• Build strong relationships with clients and ensure high satisfaction
• Handle user concerns calmly and professionally, including de-escalation
• Other duties as assigned.
• An associate or bachelor’s degree in computer science, information technology, or a related field.
• 2+ years of experience working in an MSP, internal IT environment, or a similar technical support setting.
• Preferred certifications: CompTIA A+, CompTIA Network+, Server+, CySA+, MS-900, AZ-900, ISC2 Certified in Cybersecurity
• Strong communication skills are essential for success in this role.
• Ability to manage multiple tasks and collaborate effectively within a fast-paced, client-focused team.
• Ability to travel to client sites as needed
• Enthusiastic about taking on challenges in a growing company with a diverse client base.
• Self-driven and capable of working independently with minimal supervision.
• Excellent organizational skills and strong attention to detail.

Investing in Our Team is Key to Our Success!

Financial Benefits:

We offer a comprehensive benefits package designed to support our employees’ financial well-being, health, growth, and overall quality of life. Financial benefits include a 401(k) plan with employer contributions, performance-based incentive opportunities, and employee discount and savings offerings.

Time Away from Work:

Employees enjoy paid time off (PTO), paid holidays, paid parental leave, and a work-from-home (WFH) bank to support flexibility and a healthy work-life balance.

Health and Wellness:

Our health and wellness benefits include comprehensive medical, dental, and vision coverage, employer-paid life insurance, short- and long-term disability insurance, Flexible Spending Accounts (FSA), and well-being resources and support programs.

Growth & Development:

Our health and wellness benefits include comprehensive medical, dental, and vision coverage, employer-paid life insurance, short- and long-term disability insurance, Flexible Spending Accounts (FSA), and well-being resources and support programs.

That'sNotAll:

Additional perks include employer-paid dry-cleaning services, Friday team lunches, corporate concierge services, a dog-friendly office, team-building events, company-sponsored activities, and more!

Our Commitment to Inclusion:

Charles IT is committed to fostering an inclusive and respectful workplace where everyone can thrive. We are proud to provide equal employment opportunities to all team members and applicants without regard to any protected characteristics. We believe diverse perspectives strengthen our team, enhance innovation, and help us better serve our clients.

The information contained in this job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Additional responsibilities may be assigned as business needs to evolve.