Junior Systems Administrator — Hybrid IT & Remote Support

Ross Design™ and Engineering; Cement City (MI); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Great teammates

Advancement opportunities

Exploring new technology

Great training

Job summary

Ross Design™ and Engineering is seeking a Help Desk/Junior System Administrator in Cement City, Michigan. In this role, you will provide first-line support to solve problems and support clients both remotely and on-site. You'll manage hardware and software, perform basic technical support, and document all activities.

The ideal candidate is patient, flexible, and able to maintain excellent communication. Join a supportive team dedicated to improving workflows in a hybrid work environment.

Qualifications

• Flexible and patient with excellent problem-solving skills.
• Ability to communicate effectively with both technical and non-technical users.
• Strong organizational skills to manage multiple priorities.

Responsibilities

• Act as the first line of support for multiple clients, resolving issues remotely and on-site.
• Maintain and manage hardware and software in PC and Mac environments.
• Document all activities and maintain timely communication with customers.

Skills

Troubleshooting skills for PC/Mac/Mobile devices (iOS and Android)

Microsoft Office

TCP/IP networking and DNS

Windows Server experience, including Active Directory

Windows and Mac OS’s

Backup and disaster recovery solutions

Security solutions and best practices

Phone system configuration and troubleshooting

Job description

Ross Design™ and Engineering is seeking a Help Desk/Junior System Administrator in Cement City, Michigan. In this role, you will provide first-line support to solve problems and support clients both remotely and on-site. You'll manage hardware and software, perform basic technical support, and document all activities.

The ideal candidate is patient, flexible, and able to maintain excellent communication. Join a supportive team dedicated to improving workflows in a hybrid work environment.