Junior Systems Administrator

Charles IT; Middletown (CT); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life and Disability Insurance

Paid Holidays

PTO

401K

Bonuses

Free dry cleaning

Fully stocked break room

Friday team lunches

Paid training

Team-building outings

Professional development

Job summary

Charles IT in Middletown, CT is seeking a Jr Systems Administrator to join our growing IT team. You will be the first line of support for tickets escalated to the team and help ensure our IT infrastructure runs smoothly while building a foundation for advanced responsibilities.

The role requires an associate or bachelor’s degree in computer science or IT and 2+ years in MSP or internal IT. Certifications like CompTIA A+ / Network+ are preferred; travel to client sites may be needed.

Qualifications

• Associate or bachelor’s degree in computer science, information technology, or a related field.
• 2+ years of experience in MSP or internal IT/technical support.
• Preferred certifications: CompTIA A+, CompTIA Network+, Server+, CySA+, MS-900, AZ-900, ISC2 Cybersecurity.
• Excellent communication and ability to manage multiple tasks in a fast-paced, client-focused environment.
• Willingness to travel to client sites as needed.

Responsibilities

• Diagnose and resolve hardware, software, and network issues.
• Support operating systems such as Windows, Linux, and macOS.
• Manage user accounts using Active Directory.
• Assist with software installation, configuration, and troubleshooting.
• Provide basic networking support (IP configuration, DNS, VPN).
• Configure, install, and support desktops, laptops, printers, and peripherals.
• Coordinate with third-party vendors and IT teams for repairs, updates, and troubleshooting.
• Provide timely, professional support to end users.
• Explain technical issues clearly to non-technical users.
• Maintain accurate documentation and time entries.
• Build strong relationships with clients and ensure high satisfaction.
• Handle user concerns calmly and professionally, including de-escalation.
• Other duties as assigned.

Skills

Communication

Multitasking

Team collaboration

Independent work

Education

Associate or Bachelor’s degree in computer science or information technology

Tools

Active Directory

DNS

VPN

Job description

Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive.

Due to growth, we are currently seeking to add a Jr Systems Administrator to our exceptional team. The Jr Systems Administrator is responsible for taking the first level tickets once escalated to the team. In this role it is vital in ensuring the IT infrastructure runs smoothly while building a foundation for more advanced responsibilities in the future.

Responsibilities

• Diagnose and resolve hardware, software, and network issues
• Support operating systems such as Windows, Linux, and macOS
• Manage user accounts using tools like Active Directory
• Assist with software installation, configuration, and troubleshooting
• Provide basic networking support (IP configuration, DNS, VPN)
• Configure, install, and support desktops, laptops, printers, and peripherals
• Coordinate with third-party vendors and IT teams for repairs, updates, and troubleshooting
• Provide timely, professional support to end users
• Communicate clearly and explain technical issues to non-technical users
• Maintain accurate documentation and time entries
• Build strong relationships with clients and ensure high satisfaction
• Handle user concerns calmly and professionally, including de-escalation
• Other duties as assigned.
• An associate or bachelor’s degree in computer science, information technology, or a related field.
• 2+ years of experience working in an MSP, internal IT environment, or a similar technical support setting.
• Preferred certifications: CompTIA A+, CompTIA Network+, Server+, CySA+, MS-900, AZ-900, ISC2 Certified in Cybersecurity
• Strong communication skills are essential for success in this role.
• Ability to manage multiple tasks and collaborate effectively within a fast-paced, client-focused team.
• Ability to travel to client sites as needed
• Enthusiastic about taking on challenges in a growing company with a diverse client base.
• Self-driven and capable of working independently with minimal supervision.
• Excellent organizational skills and strong attention to detail.

Charles IT offers a competitive benefits program including Medical, Dental, Vision, Life, Disability, Paid Holidays, PTO, 401K, and bonuses. In addition, we offer free dry cleaning, a fully stocked break room, Friday team lunches, paid training, team-building outings every quarter, professional development and so much more!

Our Commitment to Inclusion

Charles IT is committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected category. We welcome and encourage diverse perspectives.

The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties may be required.