Systems Administrator/IT Help Desk

Resilient Cognitive Solutions, Llc; Pittsburgh (Allegheny County); Hybrid; USD 60,000 - 80,000; Full time

Job summary

An innovative technology company in Pittsburgh is seeking a Systems Administrator/Help Desk professional to ensure seamless operation of IT infrastructure. Responsibilities include maintaining hardware, managing IT support requests, and configuring networks. The ideal candidate will have a relevant degree and 1-3 years of experience in systems administration. The position starts with a hybrid work arrangement, transitioning to mostly remote after onboarding. Technical certifications are a plus, and the role requires effective communication skills.

Qualifications

• 1-3 years of experience in systems administration and help desk support roles.
• Proficiency in configuring and maintaining hardware components.
• Strong understanding of networking concepts and protocols.

Responsibilities

• Maintain and configure hardware, manage IT support requests.
• Oversee hardware components installation and maintenance.
• Monitor network performance and resolve connectivity issues.

Skills

Systems administration

User support

Network configuration

Security best practices

Problem-solving

Communication

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Tools

CompTIA A+

Network+

Security+

Job description

RCS is an innovative technology company committed to creating transformative solutions that enhance human potential and well-being. Our focus lies in developing cutting‑edge cognitive training applications, virtual reality experiences, and interactive learning platforms that empower individuals to achieve their best. As a Systems Administrator/Help Desk professional with us, you’ll play an integral role in ensuring the seamless operation of our technological infrastructure and contribute to the advancement of our mission.

We are seeking a motivated and experienced Systems Administrator/Help Desk professional to join our team. In this multifaceted role, you will be responsible for maintaining and configuring hardware, managing day‑to‑day IT support requests, and ensuring the reliability and security of our network infrastructure. Your expertise will directly contribute to the efficiency and effectiveness of our technology operations.

Responsibilities

• Work in both Microsoft and Linux environments (multiple OS preferred) performing security and SA duties.
• Network firewall configuration and management.
• Networking setup and maintenance experience (VLAN, etc).
• Oversee the configuration, installation, and maintenance of hardware components, including servers, workstations, printers, and networking devices.
• Provide timely technical support and troubleshoot issues reported by employees, ensuring swift resolution and minimal disruption to workflow.
• Maintain user accounts and permissions, managing access to systems, applications, and network resources.
• Collaborate with the IT team to implement and enforce security best practices, including those outlined in NIST SP800-171 and CMMC standards.
• Monitor network performance, diagnosing and resolving connectivity issues to ensure the network remains operational and responsive.
• Conduct regular data backups and disaster recovery tests to safeguard critical information and ensure business continuity.
• Assist in planning and implementing system upgrades, updates, and patches to maintain a secure and up‑to‑date technology environment.
• Create and maintain technical documentation, including system configurations, troubleshooting procedures, and user guides.
• Participate in on‑call rotations to address after‑hours technical emergencies if necessary.
• Stay informed about emerging technologies and industry trends to provide recommendations for continuous improvement.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• TC/SCI with Polygraph clearance strongly preferred. Willingness to obtain that clearance required. Candidates with current clearance would have to be some rockstar, due to the timeframe to get re‑source cleared.
• Proven experience (1‑3 years) in systems administration and help desk support roles, managing hardware configurations and IT infrastructure.
• Familiarity with NIST SP800-171 and CMMC standards is a bonus.
• Industry certifications such as CompTIA A+, Network+, Security+ are desirable.
• Proficiency in configuring and maintaining hardware components, including servers, workstations, and networking devices.
• Solid understanding of networking concepts, protocols, and troubleshooting methodologies.
• Excellent problem‑solving skills and the ability to diagnose and resolve technical issues promptly.
• Strong communication skills to interact with colleagues at all levels and provide effective IT support.
• Knowledge of data backup and recovery processes, as well as disaster recovery planning.
• Ability to work independently, prioritize tasks, and manage multiple responsibilities in a fast‑paced environment.
• Familiarity with cloud services (e.g., AWS, Azure) and virtualization technologies is a plus.

Work Arrangement

The initial period will be a hybrid arrangement, where you will work in‑office for 3‑4 days a week during the first couple of weeks. As you get acquainted with our projects and team, the arrangement will transition to 1‑2 days in‑office and the remaining days remote. Client is located in the South Side of Pittsburgh.

AAP/EEO

RCS is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.