Help Desk/Junior System Administrator

Ross Design™ and Engineering; Cement City (MI); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Great teammates

Advancement opportunities

Exploring new technology

Great training

Job summary

Ross Design™ and Engineering is seeking a Help Desk/Junior System Administrator in Cement City, Michigan. In this role, you will provide first-line support to solve problems and support clients both remotely and on-site. You'll manage hardware and software, perform basic technical support, and document all activities.

The ideal candidate is patient, flexible, and able to maintain excellent communication. Join a supportive team dedicated to improving workflows in a hybrid work environment.

Qualifications

• Flexible and patient with excellent problem-solving skills.
• Ability to communicate effectively with both technical and non-technical users.
• Strong organizational skills to manage multiple priorities.

Responsibilities

• Act as the first line of support for multiple clients, resolving issues remotely and on-site.
• Maintain and manage hardware and software in PC and Mac environments.
• Document all activities and maintain timely communication with customers.

Skills

Troubleshooting skills for PC/Mac/Mobile devices (iOS and Android)

Microsoft Office

TCP/IP networking and DNS

Windows Server experience, including Active Directory

Windows and Mac OS’s

Backup and disaster recovery solutions

Security solutions and best practices

Phone system configuration and troubleshooting

Job description

The superior engineering, workmanship, and overall quality of Ross Design™ products have kept us at the forefront of manufacturing since 1989. We work hard to exceed expectations in the quality and durability of our products. Most importantly, Ross Design™ strives to add value to our customer’s products through innovative design and state of the art manufacturing processes.

We, along with the rest of the world, are working to make the new hybrid work environment successful for our team and our clients. Keeping everyone safe, finding ways to be flexible, while providing a good work/life balance and at the same time meeting our clients IT support needs is very important to our company. Joining our team in a technical capacity you’ll also be able to contribute your ideas for ways to improve our workflow in a new hybrid work environment, which has become our model for the foreseeable future.

Job Description

We are currently hiring Help Desk/Junior System Administrator. This is a position where you will be the first line of support to solve problems and provide remote and on-site support for multiple Robust clients. This position requires flexibility, patience, problem solving, and business savvy.

Essential Duties and Responsibilities

• Build and maintain great relationships with our clients
• Maintain and manage hardware and software on desktops, laptops, mobile devices, and other related equipment in PC and Mac environments
• Daily interaction with our internal CRM for ticketing and tracking time and expenses as they occur
• Perform basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
• Utilize remote monitoring and management system
• Document all activities
• Timely communication with customers – responding to support requests, keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc.
• Proven good judgment and problem solving skills, including escalating issues and problems as appropriate to ensure speedy resolution

Qualifications

Technical Skills and Knowledge

• Troubleshooting skills for PC/Mac/Mobile devices (iOS and Android)
• Microsoft Office
• TCP/IP networking and DNS
• Windows Server experience, including Active Directory
• Windows and Mac OS’s
• Backup and disaster recovery solutions
• Security solutions and best practices
• Phone system configuration and troubleshooting

Interpersonal Skills

• Must be a people‑person to get hired here
• Excellent communication skills, both verbal and written, technical and non‑technical
• Strong organizational skills; ability to balance priorities at multiple locations
• Excellent documentation skills and comfortable with Visio
• Critical thinking skills with problem‑solving abilities
• Ability to present ideas in user‑friendly language
• Ability to build and extend existing client relationships

Additional Information

Why Work Here?

Great teammates, great clients, exploring new technology, great training, advancement opportunities

We are an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed servicemember status, race, religion, sex, national origin, age, physical or mental disability, genetic information or any other category protected by applicable federal, state, or local laws.