Systems Administrator

Charles IT; Connecticut; On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K

Paid Holidays

PTO

Free dry cleaning

Team lunches on Fridays

Professional development

Job summary

Charles IT is seeking a Systems Administrator in Connecticut to provide essential client support, handling field and escalation issues while maintaining documentation and tickets in ConnectWise.

The ideal candidate has 5+ years of experience, familiar with Windows Server, Office 365/Exchange, VMware, and networking gear; certifications like MCSA, VCP, CCNA are a plus. Join a growing team focused on service excellence.

Qualifications

• 5+ years of experience in systems administration.
• Certifications such as MCSA, VCP, CCNA are a plus.
• Experience with ConnectWise, Cisco, Meraki, Datto, VMware, and Office 365.

Responsibilities

• Provide support and troubleshooting to resolve technical issues for end users.
• Support Microsoft-related technologies: Windows Server, Office 365/Exchange, SQL, SharePoint, etc.
• Manage virtual environments including VMware and Hyper-V.
• Configure, install, and support network devices and services (WAN/LAN, routers, firewalls, security).
• Document processes and log time and activities in ConnectWise.

Skills

5+ years experience

MCSA certification

VCP certification

CCNA certification

Strong communication

Independent worker

Tools

ConnectWise

Cisco

Meraki

Datto

VMware

Office 365

Hyper-V

Job description

Exceptional Service, Endless Improvement, PassionatePeople, andHonest and Forthrigh t.Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive.

Due to continued growth, we are currently seeking to add a Systems Administrator to our team! In this role, you will provide crucial support to our clients, serving as both field and escalation support, while performing the following responsibilities:

Responsibilities

• Provide support and troubleshooting to resolve technical issues for end users
• Support of Microsoft-related technologies: Windows Server, Office 365/Exchange, SQL, SharePoint, etc.
• Support of virtual environments including VMware, and Hyper-V
• Support backup and disaster recovery solutions
• Configure, install, and support various network devices and services, including WAN and LAN connectivity, routers, firewalls, & security
• Effectively communicate with customers on ticket progress, impending changes, or agreed outages, etc.
• Document internal processes and procedures related to duties and responsibilities
• Maintain daily documentation by entering time, expenses, and all work as service tickets in ConnectWise
• Other duties as assigned

Requirements

• 5 or more years of experience (preferred)
• Certifications such as MCSA, VCP, CCNA are a plus.
• Experience with platforms like ConnectWise, Cisco, Meraki, Datto, VMware, and Office 365 is a bonus.
• Strong communication skills are essential for success in this role.
• Ability to manage multiple tasks and collaborate effectively within a fast-paced, client-focused team.
• Enthusiastic about taking on challenges in a growing company with a diverse client base.
• Self-driven and capable of working independently with minimal supervision.
• Excellent organizational skills and strong attention to detail.

Benefits

Charles IT offers a competitive benefits program including Medical, Dental, Vision, Life, Disability, Paid Holidays, PTO, 401K, and bonuses. In addition, we offer free dry cleaning, a fully stocked break room, Friday team lunches, paid training, team-building outings every quarter, professional development and so much more!

Our Commitment to Inclusion:

Charles IT is committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected category. We welcome and encourage diverse perspectives.

The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties may be required.