Junior Systems Admin - Remote Growth & Certifications

Charles IT; Stamford (CT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with employer contributions

Performance-based incentives

Employee discounts

PTO

Paid holidays

Parental leave

WFH bank

Health benefits (medical/dental/vision

Life insurance

Job summary

Charles IT is seeking a Junior Systems Administrator to join our Stamford, CT team. You will be the first line of support on escalated tickets, helping ensure our IT infrastructure runs smoothly while building a foundation for more advanced responsibilities.

You will diagnose hardware, software, and network issues, support Windows/Linux/macOS, manage Active Directory, and assist with installations. This role requires strong communication and the ability to work independently in a growing,

Qualifications

• Requires an associate or bachelor’s degree in computer science, information technology, or related field.
• 2+ years of experience in MSP, internal IT, or similar technical support environment.
• Preferred certifications: CompTIA A+, CompTIA Network+, Server+, CySA+, MS-900, AZ-900, ISC2 Certified in Cybersecurity.
• Strong communication skills are essential for success in this role.
• Ability to manage multiple tasks and collaborate within a fast-paced, client-focused team.
• Willingness to travel to client sites as needed.
• Enthusiastic about challenges in a growing company with a diverse client base.
• Self-driven and capable of working independently with minimal supervision.
• Excellent organizational skills and attention to detail.

Responsibilities

• Diagnose and resolve hardware, software, and network issues
• Support Windows, Linux, and macOS
• Manage user accounts with Active Directory
• Assist with software installation, configuration, and troubleshooting
• Provide basic networking support (IP config, DNS, VPN)
• Configure and support desktops, laptops, printers, and peripherals
• Coordinate with third-party vendors for repairs and updates
• Provide timely, professional end-user support
• Explain technical issues clearly to non-technical users
• Maintain documentation and time entries
• Build strong client relationships and ensure high satisfaction
• Handle concerns calmly, including de-escalation
• Other duties as assigned.

Skills

Communication skills

Self-driven

Independent work

Organizational skills

Travel to client sites

Education

Associate or bachelor's degree in computer science / information technology or related field

Certifications: CompTIA A+ / Network+ / Server+ / CySA+ / MS-900 / AZ-900 / ISC2 Cybersecurity

Job description

Charles IT is seeking a Junior Systems Administrator to join our Stamford, CT team. You will be the first line of support on escalated tickets, helping ensure our IT infrastructure runs smoothly while building a foundation for more advanced responsibilities.

You will diagnose hardware, software, and network issues, support Windows/Linux/macOS, manage Active Directory, and assist with installations. This role requires strong communication and the ability to work independently in a growing,