Junior Support Analyst

Citco GSGS; Charlotte (NC); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Junior Support Analyst to join their dynamic team. This role is pivotal in providing front-line support for application incidents, troubleshooting issues, and ensuring applications are operational after maintenance. The ideal candidate will possess strong communication skills and a passion for technology, along with the ability to work effectively in a fast-paced environment. With a commitment to diversity and inclusion, this innovative firm offers a supportive culture that values growth and development. If you're eager to advance your career in a collaborative setting, this opportunity is perfect for you.

Benefits

Flexible working arrangements

Training and education support

Diversity and inclusion initiatives

Qualifications

• Strong communication skills and effective teamwork are essential.
• 1-2 years experience in application administration is required.

Responsibilities

• Provide front line support for application incidents.
• Troubleshoot application and server processes efficiently.
• Ensure applications are ready for business after maintenance.

Skills

Oral and written communication skills

Team collaboration

Troubleshooting skills

Prioritization of tasks

Technical development commitment

Education

1-2 years experience in System/Application Administration

Tools

Unix

Windows

Oracle

SQL

Postgres

AWS

Job description

About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

For more information about Citco, please visit www.citco.com

Qualifications

About You:

• You will have strong oral and written communication skills, especially with other team members including managers, peers and business stakeholders.
• Be an effective team contributor with a passion for growth, new technologies and automation.
• Be committed to ongoing technical development and/or certification.
• Demonstrate effective teamwork and working relationships with others.
• Troubleshoot and isolate application issues effectively and efficiently.
• Monitor the incident and request queue and resolve as per set procedures.
• Identify urgency and proper prioritization of concurrent tasks or issues.
• Have 1-2 years experience with System/Application Administration and Support, that may include:
• Unix/Windows Servers navigation and scripting.
• Windows Desktop/User session navigation.
• Oracle/SQL/Postgres DB familiarity and query building.
• AWS navigation and troubleshooting.

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

Responsibilities

Your Role:

• The Junior Support Analyst will provide front line support in addressing the application incident queue.
• You will perform troubleshooting of application and server processes, with some data analytics, and communicate with users.
• Ensure our applications are ready for business especially after maintenance work such as patching or software releases.
• This is a demanding role within a fast-paced business unit requiring customer facing skills, attention to detail, ability to quickly learn hedge fund operations and fund accounting and the ability to work in a team environment.