Support Analyst I

Pyramid Consulting, Inc; Charlotte (NC); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a talented Support Analyst I for a remote position in Charlotte, NC. This 12+ month contract role offers a unique opportunity to engage with cutting-edge technology while providing proactive support for data center infrastructure. Ideal candidates will possess a strong foundation in Windows and Linux systems, along with excellent problem-solving and communication skills. Join a dynamic team that values collaboration and innovation, and take your career to the next level in a supportive environment that fosters growth and development.

Benefits

Health insurance (medical, dental, vision)

401(k) plan

Paid sick leave

Qualifications

• 1 year of related work experience or 3 years without a degree.
• Ability to lead and resolve technical issues effectively.

Responsibilities

• Monitor and support data center infrastructure and software environments.
• Assist with monthly patch deployments and incident management.

Skills

Basic infrastructure experience

Windows server experience

Linux experience

Tier 2 support

Patch deployments

Collaboration skills

Customer service skills

Interpersonal skills

Problem-solving skills

Strong written and verbal communication

Education

Bachelor's degree in computer science or related field

High School/GED with 3 years related work experience

Tools

Microsoft Office

Windows operating systems

Linux and UNIX operating systems

Storage Area Network Infrastructure

Job description

2 days ago Be among the first 25 applicants

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Pyramid Consulting, Inc provided pay range

This range is provided by Pyramid Consulting, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30.00/hr - $32.00/hr

Immediate need for a talented Support Analyst I. This is a 12+months contract opportunity with long-term potential and is located in Charlotte, NC (Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-70099

Pay Range: $30 - $32/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• NOTE- Remote but need Candidates from Charlotte only.
• Provide proactive and predictive monitoring, support, and problem resolution of all data center infrastructure and software environments, storage, printing, networking, and batch environments.
• Setup/modify, monitor, and track the client server production batch job flows.
• Perform Server Reboots or system restarts (IPL) as needed.
• Provide support internally for any technical issues requiring escalation.
• Participates on projects teams to provide support and consultation as needed.
• Assist with monthly patch deployments.
• Participates in ongoing cross-training of technical and process knowledge.
• Review and complete incident, work order, e-Form, and other IT infrastructure related requests.
• Lead and participate in major incidents and disaster recovery exercises.
• Assists in determining, planning, and implementing necessary changes to the IT infrastructure as needed.
• Develop and promote standard processes and procedures.
• Identify and implement automation opportunities.

Key Requirements and Technology Experience:

• Key Skills:Basic infrastructure experience , Windows server experience - linux , Tier 2 support , patch deployments.
• Bachelor's degree in computer science or related field .
• In addition to required degree, 1-year related work experience .
• In lieu of bachelor's degree(s) AND 1 year(s) related work experience listed above, High School/GED AND 3 year(s) related work experience .
• Strong Collaboration and Customer service skills
• Strong interpersonal skills with the ability to work effectively in a team environment
• Proficiency with Microsoft Office tools.
• Highly motivated, flexible, and full of initiative.
• Ability to lead amongst peers to fulfill requests and resolve issues.
• Ability to analyze, resolve, and document problems and resolution
• Strong Written and Verbal communication skills
• Windows server and desktop operating systems.
• Linux and UNIX server operating systems.
• Storage Area Network Infrastructure.
• Bachelor's Degree .
• Basic infrastructure experience/skills.
• Windows server experience - linux would be a highly preferred.

Our client is a leading Utility Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Contract

Job function

• Job function

  Analyst

• Industries

  Utilities

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