Client Support Analyst (100% remote)

LifeWorks; Charlotte (NC); Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player in health and well-being is seeking a dedicated support specialist to enhance client satisfaction through efficient pension plan administration. This role offers the flexibility of remote work from anywhere in the continental U.S., allowing you to thrive in a supportive and collaborative environment. You'll engage in root cause analysis, ensuring service level agreements are met while contributing to a high-quality assurance standard. If you're passionate about making a positive impact and advancing your career in a technology-driven setting, this opportunity is perfect for you.

Qualifications

• Mindestens 2 Jahre Erfahrung im Support in einer Pensionsverwaltungsumgebung.
• Fähigkeit, mit engen Fristen flexibel zu arbeiten.

Responsibilities

• Direkte Unterstützung bei Fragen zur Pensionsverwaltungssoftware.
• Durchführung von Ursachenanalysen und Dokumentation der Anforderungen.

Skills

Kommunikationsfähigkeiten

Detailgenauigkeit

Flexibilität

Organisationsfähigkeiten

Education

Universitätsabschluss in Informatik

Mathematik oder verwandte Disziplin

Tools

Pensionsverwaltungssoftware

Job description

Employer Industry: Health and Well-being

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere within the continental U.S.
- Supportive and collaborative work environment
- Chance to make a positive impact on client satisfaction and member experience
- High level of service and quality assurance in a dynamic role

What to Expect (Job Responsibilities):
- Provide direct support for general and functional questions regarding pension plan administration software
- Conduct root cause analysis related to service requests and software changes
- Perform regular follow-ups with support teams to ensure service level agreements are met
- Document requirements and communicate expected results to support teams
- Perform unit testing and validate regression testing results for software updates

What is Required (Qualifications):
- University degree in computer science, mathematics, or a related discipline
- Minimum of 2 years of relevant experience providing support in a pension administration environment
- Excellent written and oral communication skills in English
- Ability to work flexibly with tight deadlines
- Strong attention to detail, initiative, and organizational skills

How to Stand Out (Preferred Qualifications):
- Experience in a customer-focused, technology-driven environment
- Familiarity with pension plan administration software
- Proven ability to work collaboratively in a team setting
- Experience with root cause analysis and troubleshooting

#HealthAndWellBeing #ClientSupport #RemoteWork #CareerGrowth #TechSolutions

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