Junior Software Support Specialist: Learn, Troubleshoot, Grow

Tyler Technologies, Inc.; Renton (WA); Hybrid; USD 38.000 - 75.000; Vollzeit

Zusammenfassung

Tyler Technologies, Inc. in Renton, Washington seeks an Associate Software Support Specialist to provide basic-level software support for Tyler clients.

You will learn to resolve issues through data analysis and troubleshooting using Tyler tools, while communicating clearly and coordinating with team members. As an entry-level role, you will grow product knowledge and support skills, contribute to documentation, and follow company policies.

Qualifikationen

• Bachelor's degree in a related field or equivalent experience.
• Excellent interpersonal skills.
• Problem-solving and troubleshooting for basic to moderate issues.
• Strong organizational skills.
• Analytical ability in a technical environment.
• Excellent written and verbal communication; MS Office experience.
• Travel flexibility preferred.

Aufgaben

• Provides inbound phone, web or email software support to resolve client inquiries and problems which are easily solved.
• Analyzes data reports, forms, and web technologies commensurate with level of training and understanding.
• Determines whether to resolve issues personally or to refer to a more experience team member.
• Communicates to all parties involved to meet client expectations and manage resolutions.
• Uses Tyler's client management system to create, track, and/or update details on client issue(s).
• May submit client issues to development team for resolution as needed.
• May create or enhance documentation throughout the support process.
• Commits to expanding technological skills and knowledge of the Tyler products.
• Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook.

Kenntnisse

Interpersonal skills

Decision making

Problem solving

Organizational skills

Analytical ability

Communication skills

Microsoft Office

Travel flexibility

Ausbildung

Bachelor's degree or equivalent

Jobbeschreibung

Tyler Technologies, Inc. in Renton, Washington seeks an Associate Software Support Specialist to provide basic-level software support for Tyler clients.

You will learn to resolve issues through data analysis and troubleshooting using Tyler tools, while communicating clearly and coordinating with team members. As an entry-level role, you will grow product knowledge and support skills, contribute to documentation, and follow company policies.