Junior Software Support Specialist - Drive Client Solutions

Tyler Technologies, Inc.; Falmouth (ME); Sur place; USD 47 000 - 61 000; Plein temps

Résumé du poste

Tyler Technologies, Inc. is seeking an Associate Software Support Specialist to provide basic-level software support for clients in the use and understanding of our products and databases.

This entry-level role focuses on learning through data analysis and troubleshooting to ensure timely issue resolution across multiple Tyler platforms. You will work with government and school district clients in Maine, assisting with financial management solutions, HR, tax, and asset-related modules, while

Qualifications

• Bachelor's degree in related field or equivalent experience.
• Excellent interpersonal skills.
• Effective decision making and problem solving skills involving troubleshooting basic to moderate issues.
• Strong organizational skills.
• Effective analytical ability, particularly in a technical environment.
• Excellent written and verbal communication skills.
• Knowledgeable with Microsoft Office.
• Ability to travel preferred.

Responsabilités

• Provides inbound phone, web or email software support to resolve client inquiries and problems which are easily solved.
• Analyzes data reports, forms, and web technologies commensurate with level of training and understanding.
• Determines whether to resolve issues personally or to refer to a more experienced team member.
• Communicates to all parties involved in issue resolution to meet and manage client expectations.
• Uses Tyler's client management system to create, track, and/or update details on the specifics of client issue(s).
• May submit client issues to development team for resolution as needed.
• May create or enhance documentation throughout the support process.
• Expands technological skills and knowledge of Tyler products.
• Adheres to Company policies as outlined in Employee Handbook.

Connaissances

Interpersonal skills

Decision making

Organizational skills

Analytical ability

Written & verbal communication

Formation

Bachelor's degree or equivalent experience

Outils

Microsoft Office

Description du poste

Tyler Technologies, Inc. is seeking an Associate Software Support Specialist to provide basic-level software support for clients in the use and understanding of our products and databases.

This entry-level role focuses on learning through data analysis and troubleshooting to ensure timely issue resolution across multiple Tyler platforms. You will work with government and school district clients in Maine, assisting with financial management solutions, HR, tax, and asset-related modules, while