Entry-Level Software Support Specialist | Learn & Grow

Tyler Technologies, Inc.; Orono (ME); On-site; USD 47,000 - 61,000; Full time

Job summary

Tyler Technologies is seeking an Associate Software Support Specialist to help Tyler clients understand and use our software products. This entry-level role focuses on resolving basic issues through data analysis and troubleshooting with guidance from a collaborative team.

Work to support our financial management solutions and related modules such as human resources, revenue management, tax billing, and asset management.

Qualifications

• Bachelor's degree or equivalent experience.
• Excellent interpersonal skills.
• Effective decision making and problem solving skills involving troubleshooting basic to moderate issues.
• Strong organizational skills.
• Effective analytical ability, particularly in a technical environment.
• Excellent written and verbal communication skills.
• Knowledgeable with Microsoft Office.
• Ability to travel preferred.

Responsibilities

• Provides inbound phone, web or email software support to resolve client inquiries and problems which are easily solved.
• Analyzes data reports, forms, and web technologies commensurate with level of training and understanding.
• Determines whether to resolve issues personally or to refer to a more experience team member.
• Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.
• Uses Tyler's client management system to create, track, and/or update details on the specifics of client issue(s).
• May submit client issues to development team for resolution as needed.
• May create or enhance documentation throughout the support process.
• Commits to expanding technological skills and knowledge of the Tyler products.
• Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook.
• Performs other duties as assigned.

Skills

Interpersonal skills

Decision making

Problem solving

Organizational skills

Analytical ability

Written and verbal communication

Travel preferred

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

Tyler Technologies is seeking an Associate Software Support Specialist to help Tyler clients understand and use our software products. This entry-level role focuses on resolving basic issues through data analysis and troubleshooting with guidance from a collaborative team.

Work to support our financial management solutions and related modules such as human resources, revenue management, tax billing, and asset management.