ERP Software Support Specialist

Tyler Technologies, Inc.; Renton (WA); On-site; USD 47,400 - 77,327; Full time

Job summary

Tyler Technologies, Inc. in Renton, WA seeks a Technical Support Specialist to provide basic software support and technical assistance for Tyler software products.

You will diagnose and resolve client issues, often collaborating with senior specialists, while documenting interactions in client management systems. The role requires strong communication, problem solving, and the ability to prioritize multiple tasks in a fast-paced environment, with on-site implementations and ERP-related

Qualifications

• Bachelor’s degree or comparable work experience.
• Experience in ERP solutions, accounting software, or computers.
• Proficiency with computers and exposure to relational databases or SQL.

Responsibilities

• Provide general software, operating system and hardware phone support to Tyler Technical Support clients and on-site Implementation staff.
• Conduct first level diagnosis of system defects and notify Technical Support Product Managers of findings.
• Resolve client inquiries and issues in a timely manner by working with various technical staff; communicate resolution effectively through email.
• Document and record all aspects of client interactions in designated client management systems.
• Manage open calls by identifying and prioritizing issues according to published policies.
• Escalate to a senior team member or department member when needed.
• Identify and meet service measurements and metrics on a daily, weekly, monthly and quarterly basis.
• Participate in formal education and self-study to gain knowledge of Tyler products and services.
• Provide assistance to clients for standard workstation installs of client software for products listed (FourJs, Munis Internet Updater, Tyler Content Manager, Tyler Cashiering and Tyler Reporting).
• Follow documented Tyler Technologies, Inc. policies and procedures.

Skills

Communication

Problem solving

Relational databases

SQL

Teamwork

Independence

Education

Bachelor’s degree in CS or Business

Tools

ERP software

Job description

Tyler Technologies, Inc. in Renton, WA seeks a Technical Support Specialist to provide basic software support and technical assistance for Tyler software products.

You will diagnose and resolve client issues, often collaborating with senior specialists, while documenting interactions in client management systems. The role requires strong communication, problem solving, and the ability to prioritize multiple tasks in a fast-paced environment, with on-site implementations and ERP-related