Client-Focused Software Support Specialist

Tyler-Technologies-29572f8; Lawrenceville (GA); On-site; USD 59,000 - 70,000; Full time

Job summary

Tyler Technologies is seeking a Software Support Specialist in the Lawrenceville area to deliver medium- to high-level software support for Tyler products. You will research issues, guide clients on product functionality, and resolve straightforward concerns, with opportunities to expand product expertise through training and collaboration.

You’ll support US and Canada clients via phone, web, or email, document all interactions, and participate in knowledge-sharing within the Tyler community,

Qualifications

• BS/BA degree or equivalent work experience required.
• Strong communication and interpersonal skills.
• Analytical and problem-solving abilities required.

Responsibilities

• Provide phone, web, or email software support for US/Canada clients.
• Diagnose and resolve client inquiries with clear, timely communication.
• Document interactions in client management systems and contribute to knowledge base.

Skills

Problem-solving

Communication

Team collaboration

Education

BS/BA degree

Experience with government software

Tools

SQL

Microsoft Office

Copilot

Teams

Job description

Tyler Technologies is seeking a Software Support Specialist in the Lawrenceville area to deliver medium- to high-level software support for Tyler products. You will research issues, guide clients on product functionality, and resolve straightforward concerns, with opportunities to expand product expertise through training and collaboration.

You’ll support US and Canada clients via phone, web, or email, document all interactions, and participate in knowledge-sharing within the Tyler community,