Entry-Level Software Support Specialist

Jobvite, Inc.; Renton (WA); On-site; USD 40,000 - 50,000; Full time

Job summary

Tyler Technologies in Renton, WA, is seeking an Associate Software Support Specialist to provide basic-level software support for our clients. The role focuses on understanding product functionality and resolving easily solvable issues while growing product knowledge.

This entry-level position emphasizes data analysis, troubleshooting, and effective communication within a team. Opportunities to expand technical skills and contribute to documentation are expected.

Qualifications

• Bachelor's degree in related field or equivalent experience.
• Excellent interpersonal skills.
• Effective decision making and problem-solving skills involving troubleshooting basic to moderate issues.
• Strong organizational skills.
• Excellent written and verbal communication skills.

Responsibilities

• Provides inbound phone, web or email software support to resolve client inquiries and problems which are easily solved.
• Analyzes data reports, forms, and web technologies commensurate with level of training and understanding.
• Determines whether to resolve issues personally or to refer to a more experience team member.
• Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.
• Uses Tyler’s client management system to create, track, and/or update details on the specifics of client issue(s).
• May submit client issues to development team for resolution as needed.
• May create or enhance documentation throughout the support process.
• Commits to expanding technological skills and knowledge of the Tyler products.

Skills

Interpersonal skills

Decision making

Problem solving

Organizational skills

Written & verbal communication

Education

Bachelor's degree or equivalent experience

Job description

Tyler Technologies in Renton, WA, is seeking an Associate Software Support Specialist to provide basic-level software support for our clients. The role focuses on understanding product functionality and resolving easily solvable issues while growing product knowledge.

This entry-level position emphasizes data analysis, troubleshooting, and effective communication within a team. Opportunities to expand technical skills and contribute to documentation are expected.