Associate Software Support Specialist

Tyler Technologies, Inc.; Renton (WA); Híbrido; USD 38.000 - 75.000; Jornada completa

Descripción de la vacante

Tyler Technologies, Inc. in Renton, Washington seeks an Associate Software Support Specialist to provide basic-level software support for Tyler clients.

You will learn to resolve issues through data analysis and troubleshooting using Tyler tools, while communicating clearly and coordinating with team members. As an entry-level role, you will grow product knowledge and support skills, contribute to documentation, and follow company policies.

Formación

• Bachelor's degree in a related field or equivalent experience.
• Excellent interpersonal skills.
• Problem-solving and troubleshooting for basic to moderate issues.
• Strong organizational skills.
• Analytical ability in a technical environment.
• Excellent written and verbal communication; MS Office experience.
• Travel flexibility preferred.

Responsabilidades

• Provides inbound phone, web or email software support to resolve client inquiries and problems which are easily solved.
• Analyzes data reports, forms, and web technologies commensurate with level of training and understanding.
• Determines whether to resolve issues personally or to refer to a more experience team member.
• Communicates to all parties involved to meet client expectations and manage resolutions.
• Uses Tyler's client management system to create, track, and/or update details on client issue(s).
• May submit client issues to development team for resolution as needed.
• May create or enhance documentation throughout the support process.
• Commits to expanding technological skills and knowledge of the Tyler products.
• Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook.

Conocimientos

Interpersonal skills

Decision making

Problem solving

Organizational skills

Analytical ability

Communication skills

Microsoft Office

Travel flexibility

Educación

Bachelor's degree or equivalent

Descripción del empleo

Provide basic-level software support for Tyler clients in the use, functionality, and understanding of our products and databases for issues that are easily solved. The Associate Software Support Specialist is an entry-level position, learning how to ensure timely resolution of client software issues through data analysis and functionality troubleshooting using multiple development tools, best practice communication, team coordinated testing, and other available tools for resolving issues. The Associate Software Support Specialist is expected to continually grow and expand knowledge of the product.

Location

Renton, Washington

Travel

0-5%

Responsibilities

• Provides inbound phone, web or email software support to resolve client inquiries and problems which are easily solved.
• Analyzes data reports, forms, and web technologies commensurate with level of training and understanding.
• Determines whether to resolve issues personally or to refer to a more experience team member.
• Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.
• Uses Tyler's client management system to create, track, and/or update details on the specifics of client issue(s).
• May submit client issues to development team for resolution as needed.
• May create or enhance documentation throughout the support process.
• Commits to expanding technological skills and knowledge of the Tyler products.
• Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies.

Qualifications

• Bachelor's degree in related field or equivalent experience.
• Excellent interpersonal skills.
• Effective decision making and problem-solving skills involving troubleshooting basic to moderate issues.
• Strong organizational skills.
• Effective analytical ability, particularly in a technical environment.
• Excellent written and verbal communication skills.
• Knowledgeable with Microsoft Office.
• Ability to travel preferred.

State-Specific Salary Range Disclosure Requirements

Salary will generally fall between $37,782 - $75,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing [e-mail] or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.

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