Junior ServiceNow Administrator - Onsite ITSM Specialist

Kemper; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

Kemper is seeking a Jr. ServiceNow Systems Administrator to handle day-to-day administration, configuration, and ongoing maintenance of the ServiceNow platform at our Chicago area office.

Ideal candidates have at least 6 months of ServiceNow Admin experience, certifications in progress, and a college-level IT background. The role is onsite with opportunities for growth within IT Service Management.

Qualifications

• Minimum 6 months ServiceNow Admin experience.
• Admin Certification or working towards certification in the next 90 days.
• Education equivalent to a college degree in Information Technology, Programming, Computer Science, or Computer Engineering.
• This position works onsite at our Kemper office.

Responsibilities

• Determines requirements, designs, builds, tests, implements, maintains and enhances service management software to optimize organizational efficiency.
• Analyzes, detects and corrects technical problems and deficiencies in service management software.
• Designs solutions to modify, enhance or adapt service management software with new features or improvements.
• Translates requirements from business units and end users for enhancements to service management software.
• Prioritizes enhancements based on time, scope and cost/benefit analysis.
• Determines upgrade and enhancement parameters for service management software for smooth integration.
• Develops and implements comprehensive test plans to ensure upgrades are tested and debugged.
• Collects, monitors and analyzes data to improve service management and Application Development performance.
• Assists with training end users on service management software and processes.
• Other duties as assigned.

Skills

Attention to detail

Education

College degree in IT/CS/CE

Tools

ServiceNow Admin

Job description

Kemper is seeking a Jr. ServiceNow Systems Administrator to handle day-to-day administration, configuration, and ongoing maintenance of the ServiceNow platform at our Chicago area office.

Ideal candidates have at least 6 months of ServiceNow Admin experience, certifications in progress, and a college-level IT background. The role is onsite with opportunities for growth within IT Service Management.