Junior ServiceNow Admin – Onsite (Multiple Locations)

Kemper; Downers Grove (IL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health plans

Dental plans

401(k) match

Tuition assistance

Continuing education

Volunteer program

Paid time off

Employee discounts

Job summary

Kemper is seeking a Jr. ServiceNow Systems Administrator to join our IT team.

This onsite role focuses on daily administration and maintenance of the ServiceNow platform across our enterprise, driving service management efficiency and reliability. The ideal candidate has at least 6 months of ServiceNow Admin experience and is pursuing Admin certification within 90 days, with a college degree in IT or a related field.

Qualifications

• 6 months minimum ServiceNow Admin experience
• Admin Certification or working towards certification in the next 90 days
• Education equivalent to a college degree in Information Technology, Programming, Computer Science, Computer Engineering or the equivalent in related work experience
• This position works onsite at Kemper office

Responsibilities

• Determines requirements, designs, builds, tests, implements, maintains and enhances service management software to optimize organizational efficiency.
• Analyzes, detects, identifies and corrects technical problems and deficiencies in service management software. Designs solutions to modify, enhance or adapt service management software with new features or improvements to improve efficiency and productivity.
• Translates and simplifies requirements given by business units, stakeholders and end users for enhancements to service management software. Prioritizes, assesses and makes decisions on enhancements based on time requirements, scope and cost/benefit analysis.
• Determines proper upgrade and enhancement parameters for service management software for smooth integration, transition and efficiency. Develops and implements comprehensive test plans to ensure that upgrades and enhancements are tested and debugged.
• Collects, monitors and analyzes data to assist with improving service management and also Application Development system performance.
• Assists with training of end users on service management software, processes and procedures.
• Other duties as assigned.

Skills

ServiceNow Admin experience

Admin certification progress

Education

College degree in IT/CS/Engineering or related

Job description

Kemper is seeking a Jr. ServiceNow Systems Administrator to join our IT team.

This onsite role focuses on daily administration and maintenance of the ServiceNow platform across our enterprise, driving service management efficiency and reliability. The ideal candidate has at least 6 months of ServiceNow Admin experience and is pursuing Admin certification within 90 days, with a college degree in IT or a related field.