ServiceNow Systems Administrator

Kemper; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

Kemper is seeking a Jr. ServiceNow Systems Administrator to handle day-to-day administration, configuration, and ongoing maintenance of the ServiceNow platform at our Chicago area office.

Ideal candidates have at least 6 months of ServiceNow Admin experience, certifications in progress, and a college-level IT background. The role is onsite with opportunities for growth within IT Service Management.

Qualifications

• Minimum 6 months ServiceNow Admin experience.
• Admin Certification or working towards certification in the next 90 days.
• Education equivalent to a college degree in Information Technology, Programming, Computer Science, or Computer Engineering.
• This position works onsite at our Kemper office.

Responsibilities

• Determines requirements, designs, builds, tests, implements, maintains and enhances service management software to optimize organizational efficiency.
• Analyzes, detects and corrects technical problems and deficiencies in service management software.
• Designs solutions to modify, enhance or adapt service management software with new features or improvements.
• Translates requirements from business units and end users for enhancements to service management software.
• Prioritizes enhancements based on time, scope and cost/benefit analysis.
• Determines upgrade and enhancement parameters for service management software for smooth integration.
• Develops and implements comprehensive test plans to ensure upgrades are tested and debugged.
• Collects, monitors and analyzes data to improve service management and Application Development performance.
• Assists with training end users on service management software and processes.
• Other duties as assigned.

Skills

Attention to detail

Education

College degree in IT/CS/CE

Tools

ServiceNow Admin

Job description

Location(s) Alpharetta, Georgia, Birmingham, Alabama, Chicago, Illinois, Downers Grove, Illinois, Jacksonville, Florida, Richardson, Texas

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.

Kemper has an immediate need for a Jr. ServiceNow Systems Administrator. This role is responsible for the day-to-day administration, configuration, and ongoing maintenance of the ServiceNow platform. Gathers service data, administers enterprise service management software, develops and maintains enterprise service management software, administers service reporting tools, administers service catalog maintenance, assembles and produces service reports and any other tasks that assist IT Service Management efforts.

Position Responsibilities:

• Determines requirements, designs, builds, tests, implements, maintains and enhances service management software to optimize organizational efficiency.
• Analyzes, detects, identifies and corrects technical problems and deficiencies in service management software.
• Designs solutions to modify, enhance or adapt service management software with new features or improvements to improve efficiency and productivity.
• Translates and simplifies requirements given by business units, stakeholders and end users for enhancements to service management software.
• Prioritizes, assesses and makes decisions on enhancements based on time requirements, scope and cost/benefit analysis.
• Determines proper upgrade and enhancement parameters for service management software for smooth integration, transition and efficiency.
• Develops and implements comprehensive test plans to ensure that upgrades and enhances are tested and debugged.
• Collects, monitors and analyzes data to assist with improving service management and also Application Development system performance.
• Assists with training of end users on service management software, processes and procedures.
• Other duties as assigned.

Position Qualifications:

• 6 months minimum ServiceNow Admin experience.
• Admin Certification or working towards certification in the next 90 days.
• Education equivalent to a college degree in Information Technology, Programming, Computer Science, Computer Engineering or the equivalent in related work experience.
• This position works onsite at our Kemper office.

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee. Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it. #LI-AK

Kemper at a Glance:

The Kemper family of companies is one of the nation’s leading specialized insurers. With approximately $12 billion in assets, Kemper is improving the world of insurance by providing affordable and easy-to-use personalized solutions to individuals, families and businesses through its Kemper Auto and Kemper Life brands. Kemper serves over 4.6 million policies, is represented by approximately 24,200 agents and brokers, and has approximately 7,500 associates dedicated to meeting the ever-changing needs of its customers.

Alliance United Insurance Company is not rated. We value diversity and strive to be an employer of choice. An Equal Opportunity Employer, M/F/D/V Eligible employees may enjoy benefits such as:

• Qualify for your choice of health and dental plans within your first month.
• Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.
• Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs.
• Contribute to your community through United Way and volunteer programs.
• Balance your life with generous paid time off and business casual dress.
• Get employee discounts for shopping, dining and travel through Kemper Perks.

Benefits eligibility may vary based on position classification, scheduled hours, work location, temporary or contingent status, independent contractor status, SkillBridge participation, and applicable plan terms.