ServiceNow Systems Administrator

Kemper Corporation; Richardson (TX); On-site; USD 52,000 - 78,000; Full time

Job summary

Kemper Corporation is seeking a Jr. ServiceNow Systems Administrator to support day-to-day administration, configuration, and maintenance of the ServiceNow platform.

You will gather service data, administer service management software, and produce service reports to aid IT Service Management efforts. The role requires at least 6 months of ServiceNow Admin experience and an Admin Certification or progress toward certification within 90 days.

Qualifications

• 6 months minimum ServiceNow Admin experience
• Admin Certification or working towards certification in the next 90 days
• Education equivalent to a college degree in IT or related field

Responsibilities

• Determines requirements, designs, builds, tests, implements, maintains and enhances service management software.
• Analyzes issues and resolves deficiencies in service management software to improve efficiency.
• Translates business requirements into enhancements for the ServiceNow platform.
• Develops and executes comprehensive test plans for upgrades and new features.
• Assists with end-user training on service management processes.

Skills

ServiceNow Admin

Analytical thinking

End-user training

Education

Bachelor's degree in IT or related field

Tools

ServiceNow

Job description

Location(s)Alpharetta, Georgia, Birmingham, Alabama, Chicago, Illinois, Downers Grove, Illinois, Jacksonville, Florida, Richardson, TexasDetailsKemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.Kemper has an immediate need for a Jr. ServiceNow Systems Administrator. This role is responsible for the day-to-day administration, configuration, and ongoing maintenance of the ServiceNow platform. Gathers service data, administers enterprise service management software, develops and maintains enterprise service management software, administers service reporting tools, administers service catalog maintenance, assembles and produces service reports and any other tasks that assist IT Service Management efforts.Position Responsibilities:Determines requirements, designs, builds, tests, implements, maintains and enhances service management software to optimize organizational efficiency.Analyzes, detects, identifies and corrects technical problems and deficiencies in service management software. Designs solutions to modify, enhance or adapt service management software with new features or improvements to improve efficiency and productivity.Translates and simplifies requirements given by business units, stakeholders and end users for enhancements to service management software. Prioritizes, assesses and makes decisions on enhancements based on time requirements, scope and cost/benefit analysis.Determines proper upgrade and enhancement parameters for service management software for smooth integration, transition and efficiency. Develops and implements comprehensive test plans to ensure that upgrades and enhancements are tested and debugged.Collects, monitors and analyzes data to assist with improving service management and also Application Development system performance.Assists with training of end users on service management software, processes and procedures.Other duties as assigned.Position Qualifications:6 months minimum ServiceNow Admin experience.Admin Certification or working towards certification in the next 90 days.Education equivalent to a college degree in Information Technology, Programming, Computer Science, Computer Engineering or the equivalent in related work experience.This position works onsite at our Kemper office.Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate.We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.#LI-AK