Junior Service Desk Technician: VIP Support & Windows Help

Occam Solutions, Inc; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Jr Service Desk Technician in Tampa, Florida, is a full-time entry-level role. You will be the first point of contact for desktop, network and application issues, communicating with end users across phone, portal, email and chat.

The position requires rotating shifts including nights, weekends and holidays as needed. You will gain hands-on experience with Windows 7/8/10, MS Office, Remedy ticketing, Active Directory, and related tools while supporting a 70,000+ end-user environment.

Qualifications

• Must achieve DoD 8570 IAT Level I certification within 90 days of hire.
• Must maintain DoD 8570 IAT Level I certification via continuing education or re-certification.
• Possess current TS/SCI.

Responsibilities

• Serve as the initial contact for desktop/laptop problems in a 70,000+ end user environment.
• May provide VIP level support to USSOCOM executive users and staff.
• Troubleshoot and resolve issues with Windows 10/8/7, MS Office, email and peripherals by phone.
• Document, track, and report problems using Remedy ticketing system.
• Create, modify, delete user accounts via Active Directory and support tools.
• Route issues to Desktop, Customer Support, Network or System Administration teams when needed.
• Install, maintain, and troubleshoot network, system, and application software.
• Familiar with Dameware and Terminal Services; participate in incident management.

Skills

Verbal communication

Written communication

Tools

Remedy

Active Directory

Dameware

Terminal Services

MS Office

Windows 7/8/10

Job description

Jr Service Desk Technician in Tampa, Florida, is a full-time entry-level role. You will be the first point of contact for desktop, network and application issues, communicating with end users across phone, portal, email and chat.

The position requires rotating shifts including nights, weekends and holidays as needed. You will gain hands-on experience with Windows 7/8/10, MS Office, Remedy ticketing, Active Directory, and related tools while supporting a 70,000+ end-user environment.