Service Desk Technician II - Impactful User Support

Milestone Technologies, Inc.; Jacksonville (FL); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Taleo in Jacksonville, FL is seeking Help Desk Technicians to support PCs and Macs in a fast-paced environment. You will resolve complex technical issues across chat, ticket, and phone while delivering exceptional customer service.

This role rewards critical thinking, teamwork, and ongoing learning as you help users and collaborate with the IT team to improve support processes. You'll also assist remote users, manage password resets, and contribute to knowledge sharing that enhances incident

Qualifications

• 2+ years of helpdesk experience.
• Strong interpersonal communication with empathy.
• Proficiency with Microsoft Outlook (Windows & Mac) and Outlook Web Access.
• Experience supporting PCs and Windows OS in enterprise environments.
• Knowledge of Microsoft Exchange, including Groups and permissions.
• Understanding of Active Directory administration and common IT concepts.

Responsibilities

• Troubleshoot client-side network connectivity and authentication issues.
• Support user requests and perform remote installations.
• Assist remote users with password resets and network access problems.
• Support messaging and calendaring services and content collaboration.
• Support mobile devices and manage ticket processes; mentor others.
• Attend weekly team syncs and drive actionable discussions.
• Seek feedback to improve support and understand user needs.

Skills

Interpersonal communication

Empathy

Learning agility

Team collaboration

Problem solving

Education

HS Diploma or GED

Tools

Microsoft Outlook

Exchange

Active Directory

Windows OS

Remote access (Juniper/Cisco)

Zoom/WebEx

Job description

Taleo in Jacksonville, FL is seeking Help Desk Technicians to support PCs and Macs in a fast-paced environment. You will resolve complex technical issues across chat, ticket, and phone while delivering exceptional customer service.

This role rewards critical thinking, teamwork, and ongoing learning as you help users and collaborate with the IT team to improve support processes. You'll also assist remote users, manage password resets, and contribute to knowledge sharing that enhances incident