Senior Service Desk Technician - VIP Support (TS/SCI, DoD)

Occam Solutions, Inc; Tampa (FL); On-site; USD 54,000 - 66,000; Full time

Job summary

Occam Solutions, Inc. seeks a Senior Service Desk Technician for the Tampa, FL area. The role involves direct end-user support for hardware, software, network, and applications, with expert knowledge of desktop operating systems and office suites.

Expect rotating shifts including nights, weekends, and holidays, and professional interaction with USSOCOM staff. You will troubleshoot core services, assist lower level techs, and document issues in Remedy while maintaining a professional image for

Qualifications

• Five Years relevant IT/Service Desk experience.
• Must have DoD 8570 IAT Level I certification.
• Must be able to maintain DoD 8570 IAT Level I certification via continuing education or re-certification.
• Must possess current TS/SCI clearance.

Responsibilities

• Serve as the initial point of contact for desktop/laptop/mobile problems for a 70,000+ enterprise.
• Troubleshoot Windows 10/8/7, MS Office, email, internet connections, and hardware peripherals.
• Provide VIP level support to USSOCOM executive level users and staff.
• Document, track, resolve, and report problems in Remedy AR system.
• Manage user accounts via Active Directory and coordinate issue escalation to appropriate teams.
• Perform incident management including trending, prioritization and communications with senior staff.

Skills

IT/Service Desk experience

Education

DoD 8570 IAT Level I certification

TS/SCI clearance

DoD 8570 IAT Level II certification

Job description

Occam Solutions, Inc. seeks a Senior Service Desk Technician for the Tampa, FL area. The role involves direct end-user support for hardware, software, network, and applications, with expert knowledge of desktop operating systems and office suites.

Expect rotating shifts including nights, weekends, and holidays, and professional interaction with USSOCOM staff. You will troubleshoot core services, assist lower level techs, and document issues in Remedy while maintaining a professional image for