Junior Service Advisor - Learn Automotive Service & Growth

Parkway Ford

Pampa (TX)

On-site

USD 36,000 - 48,000

Full time

3 days ago

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Benefits offered by this job

Medical, Dental and Vision

Life and Short-Term Disability

401K with Match

Paid Vacation

Paid Holidays

Employee Discounts on Parts, Services,

Opportunities for Growth

Job summary

Parkway Ford in Pampa, Texas is seeking a dependable Junior Service Advisor / Service Advisor Trainee to join our service team. No automotive experience required; candidates with customer service, retail or hospitality backgrounds are welcome and will be trained.

You will learn repair-order preparation, customer updates, maintenance recommendations, and service coordination while reporting to the Service Director and working alongside experienced advisors.

Qualifications

Experience in automotive service not required; customer-service background welcomed.
Must be able to collect accurate contact and vehicle information.
Willingness to learn repair-order preparation and service coordination.

Responsibilities

Greet customers and collect contact/vehicle information.
Answer calls, schedule appointments, route questions to teammates.
Assist with vehicle check-in, mileage recording, key control, and vehicle-location tracking.
Send approved updates through Tekion under advisor supervision.
Follow up on estimates, authorizations, parts status, and completion times.
Explain routine maintenance and inspection findings using approved menus and job aids.

Skills

Customer service

Communication

Organization

Tools

Tekion

Job description

You will learn repair-order preparation, customer updates, maintenance recommendations, and service coordination while reporting to the Service Director and working alongside experienced advisors.

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