Service Advisor - Growth, Trust & Vehicle Care

Parkway Ford; Pampa (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Best Place to Work

Career growth

401K with match

Health coverage

Paid vacation

Paid holidays

Employee discounts

Job summary

Parkway Ford in Pampa, Texas is seeking an experienced Service Advisor to guide customers through the service experience—from initial concern and estimate through repair authorization, progress updates, and delivery. You will work closely with technicians and the dispatcher to keep work moving and ensure customer satisfaction, reporting to the Service Director. A valid driver’s license is required, with opportunities for training and growth in a busy dealership setting.

Qualifications

• Valid driver's license required.

Responsibilities

• Review service history and recommend maintenance appropriate to the vehicle’s condition, mileage, and manufacturer guidance.
• Prepare clear repair orders and accurate estimates for parts, labor, and expected completion time.
• Coordinate with technicians, Parts, and the designated dispatcher to keep approved work moving.
• Present needed repairs promptly while the vehicle remains available for inspection or repair, coordinating with the shop to avoid unnecessary delays.
• Review completed repair orders for accurate charges, authorizations, technician findings, and actual mileage in and out.
• Handle concerns professionally and involve management when assistance is needed.
• Maintain accurate vehicle locations, key control, and organized customer records.
• Participate in daily production meetings and review personal sales, communication, and customer satisfaction results.

Skills

Valid Driver’s License

Job description

Parkway Ford in Pampa, Texas is seeking an experienced Service Advisor to guide customers through the service experience—from initial concern and estimate through repair authorization, progress updates, and delivery. You will work closely with technicians and the dispatcher to keep work moving and ensure customer satisfaction, reporting to the Service Director. A valid driver’s license is required, with opportunities for training and growth in a busy dealership setting.