Junior Onsite IT Support Engineer – Dedicated

Atlas Technica LLC

Chicago (IL)

On-site

USD 55,000 - 75,000

Full time

14 days+

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Job summary

Atlas Technica LLC is seeking a Jr. Systems Engineer – Dedicated to join our Chicago, IL Support team. This hands-on, client-facing role focuses on providing dedicated onsite IT support within assigned client environments.

You will work with our on-site Atlas Technica team to troubleshoot issues, document procedures, and escalate complex problems to Systems Engineers as needed. This is an excellent opportunity for an early-career IT professional to grow in a fast-paced MSP setting.

Qualifications

1+ year of relevant IT experience in desktop support, service desk, or systems administration.
Hands-on end-user and desktop support across Windows, Office, desktops, laptops, and mobile devices.
Experience supporting Microsoft 365 environments (Exchange Online, SharePoint Online, Intune, Entra ID).
Foundational knowledge of Windows Server, Active Directory, Group Policy, and related concepts.
Basic networking knowledge (TCP/IP, DNS, DHCP, LAN/WAN, firewalls).

Responsibilities

Provide dedicated onsite IT support to client users.
Manage and resolve support requests via the ticketing system.
Troubleshoot end-user issues across Windows, Office, devices, and peripherals.
Support Microsoft 365 environments (Exchange Online, SharePoint Online, Intune, Entra ID).
Assist with basic systems administration (Windows Server, AD, GPO).
Escalate complex issues to higher-level engineers and document resolutions.
Maintain accurate ticket notes and technical documentation.
Follow security standards and change-control procedures.
Communicate updates to users and internal teams.
Travel to other Chicago-area client locations as needed.