Junior NOC Engineer — Real-Time Network Support

ASM Research, An Accenture Federal Services Company; Concord (NH); On-site; USD 65,000 - 82,000; Full time

Job summary

ASM Research, an Accenture Federal Services company, seeks a Junior NOC Engineer to monitor and support enterprise network infrastructure from a NOC to maintain high availability for mission-critical services. You will perform real-time surveillance of devices, links, and services and escalate issues as needed.

Working in a 24x7 operations model, you follow SOPs for routine checks, document incidents and actions, and collaborate with senior engineers to learn advanced techniques in a federal IT

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 0–3 years of experience in network operations or NOC roles.
• Foundational networking knowledge: TCP/IP, VLANs, routing, switching.
• Exposure to network management tools such as SolarWinds.
• Strong analytical and written/verbal communication under pressure.
• U.S. citizenship with active DoD 8180 IAT-II certification or equivalent.

Responsibilities

• Monitor enterprise network devices, circuits, and services using network management and monitoring tools, acknowledging alerts and prioritizing response based on impact and severity.
• Perform first‑line network troubleshooting, including verifying device reachability, interface status, link utilization, and basic configuration items before escalating to senior engineers.
• Execute standard operating procedures for routine NOC tasks, such as scheduled health checks, device restarts, and low‑risk configuration tasks under direction.
• Document incidents, changes, and resolutions in ticketing systems with clear descriptions of symptoms, diagnostics performed, escalation paths, and final outcomes.
• Participate in 24x7 operations coverage by following shift schedules, maintaining accurate shift logs, and ensuring concise handoff communications between shifts.
• Collaborate with senior NOC or network engineers by gathering diagnostic data, implementing directed troubleshooting steps, and learning advanced techniques.
• Support adherence to change management and incident management processes, ensuring that network activities are properly recorded and approved.

Skills

Analytical skills

Communication skills

Problem solving

Under pressure

Education

Bachelor’s degree or equivalent experience

Tools

Cisco devices

Juniper devices

SolarWinds

Job description

ASM Research, an Accenture Federal Services company, seeks a Junior NOC Engineer to monitor and support enterprise network infrastructure from a NOC to maintain high availability for mission-critical services. You will perform real-time surveillance of devices, links, and services and escalate issues as needed.

Working in a 24x7 operations model, you follow SOPs for routine checks, document incidents and actions, and collaborate with senior engineers to learn advanced techniques in a federal IT