Junior NOC Engineer: Network Monitoring & Troubleshooting

ASM Research, An Accenture Federal Services Company; Columbia (SC); On-site; USD 65,000 - 82,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking a Junior NOC Engineer to monitor and support enterprise network infrastructure from a network operations center, ensuring high availability for mission-critical services.

You will perform initial troubleshooting, document incidents, and escalate to senior engineers as needed, working in a 24x7 environment with standard SOPs and disciplined shift handoffs.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent relevant experience.
• 0–3 years of experience in network operations, NOC, or junior network engineering roles focused on monitoring and first-line troubleshooting.
• Foundational understanding of TCP/IP, VLANs, routing, switching, and basic firewall behavior in enterprise LAN/WAN environments.
• Exposure to network management tools and technologies (e.g., Cisco or Juniper devices and SolarWinds).
• Strong analytical and problem-solving skills, with the ability to work effectively under pressure in a fast-paced operational environment.
• Clear written and verbal communication skills, including accurate documentation of incidents, changes, and resolutions.
• Candidates must be US citizens and possess a current secret security clearance (active within past 24 months).
• Current Security+ or other DoD 8180 IAT-II certification required.

Responsibilities

• Monitor enterprise network devices, circuits, and services using network management and monitoring tools, acknowledging alerts and prioritizing response based on impact and severity.
• Perform first-line network troubleshooting, including verifying device reachability, interface status, link utilization, and basic configuration items before escalating to senior engineers.
• Execute standard operating procedures for routine NOC tasks, such as scheduled health checks, device restarts, and low-risk configuration tasks under direction.
• Document incidents, changes, and resolutions in ticketing systems with clear descriptions of symptoms, diagnostics performed, escalation paths, and final outcomes.
• Participate in 24x7 operations coverage by following shift schedules, maintaining accurate shift logs, and ensuring concise handoff communications between shifts.
• Collaborate with senior NOC or network engineers by gathering diagnostic data, implementing directed troubleshooting steps, and learning advanced techniques.
• Support adherence to change management and incident management processes, ensuring that network activities are properly recorded and approved.

Skills

Analytical skills

Communication skills

Troubleshooting

Education

Bachelor's degree or equivalent in CS/IT

Secret clearance within past 24 months

Tools

SolarWinds

Cisco

Juniper

Job description

ASM Research, An Accenture Federal Services Company, is seeking a Junior NOC Engineer to monitor and support enterprise network infrastructure from a network operations center, ensuring high availability for mission-critical services.

You will perform initial troubleshooting, document incidents, and escalate to senior engineers as needed, working in a 24x7 environment with standard SOPs and disciplined shift handoffs.