Junior NOC Engineer - 24x7 Network Ops

ASM Research, An Accenture Federal Services Company; Charleston (WV); On-site; USD 65,000 - 82,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking a Junior NOC Engineer to monitor and support enterprise network infrastructure for mission‑critical services.

You will perform real‑time surveillance, troubleshoot at first line, and escalate to senior engineers as needed, within a structured 24x7 operations model and strict change/incident processes. This role emphasizes documentation and shift handoffs.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent relevant experience.
• 0–3 years of experience in network operations, NOC, or junior network engineering roles focused on monitoring and first‑line troubleshooting.
• Foundational understanding of networking concepts such as TCP/IP, VLANs, routing, switching, and basic firewall behavior in enterprise LAN/WAN environments.
• Exposure to network management tools and technologies (for example, Cisco or Juniper devices and tools such as SolarWinds or similar platforms).
• Strong analytical and problem‑solving skills, with the ability to work effectively under pressure in a fast‑paced operational environment.
• Clear written and verbal communication skills, including accurate documentation of incidents, changes, and resolutions.
• Candidates must be US citizens and possess a current secret security clearance (active within past 24 months).
• Current Security+ or other DoD 8180 IAT‑II certification required.

Responsibilities

• Monitor enterprise network devices, circuits, and services using network management and monitoring tools, acknowledging alerts and prioritizing response based on impact and severity.
• Perform first‑line network troubleshooting, including verifying device reachability, interface status, link utilization, and basic configuration items before escalating to senior engineers.
• Execute standard operating procedures for routine NOC tasks, such as scheduled health checks, device restarts, and low‑risk configuration tasks under direction.
• Document incidents, changes, and resolutions in ticketing systems with clear descriptions of symptoms, diagnostics performed, escalation paths, and final outcomes.
• Participate in 24x7 operations coverage by following shift schedules, maintaining accurate shift logs, and ensuring concise handoff communications between shifts.
• Collaborate with senior NOC or network engineers by gathering diagnostic data, implementing directed troubleshooting steps, and learning advanced techniques.
• Support adherence to change management and incident management processes, ensuring that network activities are properly recorded and approved.

Skills

Network operations

NOC

Troubleshooting

Documentation

Security clearance

Communication

Education

Bachelor's degree in CS/IT or related

Tools

Cisco

Juniper

SolarWinds

Job description

ASM Research, An Accenture Federal Services Company, is seeking a Junior NOC Engineer to monitor and support enterprise network infrastructure for mission‑critical services.

You will perform real‑time surveillance, troubleshoot at first line, and escalate to senior engineers as needed, within a structured 24x7 operations model and strict change/incident processes. This role emphasizes documentation and shift handoffs.