Junior Logistics Account Manager

final mile; Fayetteville (AR); On-site; USD 39,000 - 48,000; Full time

Job summary

Hub Group is seeking a Client Management Specialist I to act as the primary day-to-day contact for customers within assigned accounts, coordinating between customers, warehouses, and carriers. The role focuses on order creation, monitoring, reporting, and ensuring inventory integrity and efficient transport management, with potential travel involved.

The position emphasizes strong customer service, problem-solving, and cross-functional collaboration with Operations and Account Management to

Qualifications

• Bachelor’s degree in business, logistics, supply chain, or management preferred.
• Experience in the transportation industry preferred.
• Experience with EDI processes, Web Tender Portals, and other applicable forms of electronic communication preferred.
• Proficiency with Microsoft Office applications, with emphasis on Outlook, Excel, Word.
• Highly effective communication, both verbal and written.
• Attention to detail, organizational skills, and customer focused.
• Excellent problem-solving skills with the ability to inspire others to find creative solutions to challenging situations.
• Strong talent for multi-tasking and managing competing priorities effectively.
• Able to identify and assess customers’ needs, and to craft compelling solutions.
• Self-directed, yet strong team player.
• Minimal travel may be required

Responsibilities

• Develop a strong working relationship with customer accounts and provide resolution of issues and concerns in a timely manner.
• Assess customer needs and act as the point person in developing and managing account specifications and procedures that will ensure quality, efficiency, and profitability.
• Pro-actively manage daily order level data; recommend improvement and implement changes.
• Receive, analyze, and respond to a high volume of communication each day.
• Manage the order process flow to contract specifications. Ensure optimal delivery performance by selecting the best carrier and managing the tracking process.
• Maintain inventory accuracy. Perform inventory audits, record results and measure trends.
• Manage, monitor, and report order acceptance, order maintenance and accessorial management by email, phone and use of various Hub Group transportation management systems.
• Offer alternative transportation solutions as necessary by analyzing internal and external account metrics.
• Manage assigned customer accounts to ensure they receive the best product at the lowest possible cost; maximize margin, network efficiency and On-Time Performance (OTP)
• Determine which accessorial charges can be billed and follow company process to successful conclusion, minimizing disputes, assisting in collections, and working with Account Managers on solutions to reduce accessorial charges.
• Communicate with shipper and consignee contacts regarding exception notification and problem resolution.
• Maximize Hub profitability and reduce customer cost exposure by working with Operations to properly manage assets such as container pools. Maintain quality service by monitoring standards; advising supervisor of potential problems. Work with Manager, Account Management and Operations Group to address and resolve single load concerns in a timely manner.

Skills

Strong communication

Attention to detail

Multi-tasking

Self-directed

Team player

Problem solving

Education

Bachelor’s degree

Tools

Microsoft Office

Outlook

Excel

Word

Job description

Hub Group is seeking a Client Management Specialist I to act as the primary day-to-day contact for customers within assigned accounts, coordinating between customers, warehouses, and carriers. The role focuses on order creation, monitoring, reporting, and ensuring inventory integrity and efficient transport management, with potential travel involved.

The position emphasizes strong customer service, problem-solving, and cross-functional collaboration with Operations and Account Management to