Client Management Specialist I

Hub Group; Fayetteville (AR); On-site; USD 26,000 - 44,000; Full time

Job summary

Hub Group is seeking a Client Management Specialist I to be the primary day-to-day contact for customers within an assigned account group. You will act as the liaison between customers, warehouses, and carriers, successfully managing the supply chain needs of multiple accounts and delivering top-tier service.

After onboarding, you will assist with order creation, monitor and report order acceptance, processing, inventory integrity, and manage accessorial charges using Hub Group's transportation

Qualifications

• Bachelor’s degree in business, logistics, supply chain, or management preferred.
• Experience in the transportation industry preferred.
• Experience with EDI processes, Web Tender Portals, and other applicable forms of electronic communication preferred.
• Proficiency with Microsoft Office applications, with emphasis on Outlook, Excel, Word.

Responsibilities

• Develop a strong working relationship with customer accounts and provide resolution of issues and concerns in a timely manner.
• Assess customer needs and develop/manage account specifications and procedures to ensure quality, efficiency, and profitability.
• Proactively manage daily order level data; recommend improvements and implement changes.
• Receive, analyze, and respond to a high volume of communication each day.
• Manage the order process flow to contract specifications.
• Ensure optimal delivery performance by selecting the best carrier and managing the tracking process.
• Maintain inventory accuracy; perform audits and track trends.
• Manage order acceptance, maintenance and accessorial management via email, phone, and Hub Group TMS.
• Offer alternative transport solutions by analyzing account metrics.
• Maximize profitability and On-Time Performance while controlling costs.
• Communicate with shipper/consignee on exceptions and resolutions.
• Assist Operations to maximize assets and reduce exposure to costs.

Skills

Customer service

Communication

Multi-tasking

Problem solving

Attention to detail

Team player

Self-directed

Education

Bachelor’s degree in business/logistics/supply chain/management

Tools

EDI systems

Web Tender Portals

Microsoft Office (Outlook, Excel, Word)

Job description

Job Description

The Client Management Specialist I acts as the primary day-to-day contact for customers within an assigned customer account group which may include retail, durable goods, automotive, electronic commerce providers, etc. The Client Management Specialist I will act as the primary liaison between Hub Group’s customers, warehouses, and carriers. You will successfully manage the supply chain needs of multiple customers; provide industry-leading customer service; and ensure superior and expeditious execution of customer requirements. This role includes significant customer interface responsibilities. Once the on-boarding of these customers has occurred, the Client Management Specialist I will assist with order creation, monitor, and report order acceptance, order processing/updates, maintain inventory integrity, and manage accessorial charges by the use of various Hub Group transportation management systems. The Client Management Specialist I reports to the Manager, Account Management.

Essential Job Functions

• Develop a strong working relationship with customer accounts and provide resolution of issues and concerns in a timely manner.
• Assess customer needs and act as the point person in developing and managing account specifications and procedures that will ensure quality, efficiency, and profitability.
• Pro-actively manage daily order level data; recommend improvement and implement changes.
• Receive, analyze, and respond to a high volume of communication each day.
• Manage the order process flow to contract specifications.
• Ensure optimal delivery performance by selecting the best carrier and managing the tracking process.
• Maintain inventory accuracy. Perform inventory audits, record results and measure trends.
• Manage, monitor, and report order acceptance, order maintenance and accessorial management by email, phone and use of various Hub Group transportation management systems.
• Offer alternative transportation solutions as necessary by analyzing internal and external account metrics.
• Manage assigned customer accounts to ensure they receive the best product at the lowest possible cost; maximize margin, network efficiency and On-Time Performance (OTP)
• Determine which accessorial charges can be billed and follow company process to successful conclusion, minimizing disputes, assisting in collections, and working with Account Managers on solutions to reduce accessorial charges.
• Communicate with shipper and consignee contacts regarding exception notification and problem resolution.
• Maximize Hub profitability and reduce customer cost exposure by working with Operations to properly manage assets such as container pools.
• Maintain quality service by monitoring standards; advising supervisor of potential problems. Work with Manager, Account Management and Operations Group to address and resolve single load concerns in a timely manner.
• Duties, responsibilities, and activities may be assigned or changed from time to time.

Minimum Qualifications

• Bachelor’s degree in business, logistics, supply chain, or management preferred.
• Experience in the transportation industry preferred.
• Experience with EDI processes, Web Tender Portals, and other applicable forms of electronic communication preferred.
• Proficiency with Microsoft Office applications, with emphasis on Outlook, Excel, Word.
• Highly effective communication, both verbal and written.
• Attention to detail, organizational skills, and customer focused.
• Excellent problem-solving skills with the ability to inspire others to find creative solutions to challenging situations.
• Strong talent for multi-tasking and managing competing priorities effectively.
• Able to identify and assess customers’ needs, and to craft compelling solutions.
• Self-directed, yet strong team player.
• Minimal travel may be required

Earn up to $43,750/annually + Bonus Eligibility

This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.

About Us

Hub Group is the premier, customer‑centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers’ needs in focus, Hub Group designs, continually optimizes and applies industry‑leading technology to our customers’ supply chains for better service, greater efficiency and total visibility. As an award‑winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit www.hubgroup.com.