Junior IT Support Technician: Hands-on IT Ops

Village of Palm Springs; Florida; Vor Ort; USD 42.000 - 54.000; Vollzeit

Zusammenfassung

Village of Palm Springs is seeking an entry‑level IT Support Technician to assist the IT Director and provide first‑line tech support for users in Florida. You will monitor and repair computers, printers, and network devices, configure end‑user equipment, and coordinate resolutions with other IT staff while maintaining a strong customer service focus.

This role requires an Associate’s degree or equivalent experience and a willingness to work with Village‑wide infrastructure and MS 365 tools in a

Qualifikationen

• Associate’s degree or equivalent experience in computer support, network operations and maintenance.
• Experience supporting and troubleshooting PCs, printers, servers, and peripherals.
• Strong customer service and goal‑oriented mindset.

Aufgaben

• Provide first‑line IT support for users and triage incidents.
• Monitor, maintain, and repair computers, printers, and network equipment.
• Answer work orders and coordinate resolutions with IT staff.
• Configure, image, and replace end‑user devices.
• Assist with malware, antivirus, and security issues.
• Communicate effectively with peers and Village personnel.

Kenntnisse

Customer service

Network fundamentals

Troubleshooting

Printer/Peripheral support

Written/verbal communication

Team coordination

Ausbildung

Associate’s degree or equivalent experience in computer support, network operations and maintenance

Tools

Active Directory

Microsoft 365

Outlook/Exchange

Windows OS

Office 365 infrastructure

Jobbeschreibung

Village of Palm Springs is seeking an entry‑level IT Support Technician to assist the IT Director and provide first‑line tech support for users in Florida. You will monitor and repair computers, printers, and network devices, configure end‑user equipment, and coordinate resolutions with other IT staff while maintaining a strong customer service focus.

This role requires an Associate’s degree or equivalent experience and a willingness to work with Village‑wide infrastructure and MS 365 tools in a