IT Support Technician

Village of Palm Springs; Florida; On-site; USD 42,000 - 54,000; Full time

Job summary

Village of Palm Springs is seeking an entry‑level IT Support Technician to assist the IT Director and provide first‑line tech support for users in Florida. You will monitor and repair computers, printers, and network devices, configure end‑user equipment, and coordinate resolutions with other IT staff while maintaining a strong customer service focus.

This role requires an Associate’s degree or equivalent experience and a willingness to work with Village‑wide infrastructure and MS 365 tools in a

Qualifications

• Associate’s degree or equivalent experience in computer support, network operations and maintenance.
• Experience supporting and troubleshooting PCs, printers, servers, and peripherals.
• Strong customer service and goal‑oriented mindset.

Responsibilities

• Provide first‑line IT support for users and triage incidents.
• Monitor, maintain, and repair computers, printers, and network equipment.
• Answer work orders and coordinate resolutions with IT staff.
• Configure, image, and replace end‑user devices.
• Assist with malware, antivirus, and security issues.
• Communicate effectively with peers and Village personnel.

Skills

Customer service

Network fundamentals

Troubleshooting

Printer/Peripheral support

Written/verbal communication

Team coordination

Education

Associate’s degree or equivalent experience in computer support, network operations and maintenance

Tools

Active Directory

Microsoft 365

Outlook/Exchange

Windows OS

Office 365 infrastructure

Job description

This is an entry level technical position working under the supervision of the IT Director to support the Information Technology operations. The IT Support Technician is first line technical support for users and coordinates the resolution of more complex issues with other IT staff members.

• Responsible for monitoring, maintaining, and repairing computers, printers and network equipment.
• The IT Support Technician will answer IT work order requests and facilitate resolution in the most efficient way.
• This position is responsible for configuring, imaging, and replacing end user technical equipment including computers, phones, data cards and other mobile devices.
• Works with IT staff members to analyze and correct a variety of technology problems.
• Assists with monitoring proper network and server operations and resolving issues related to malware, spyware, and viruses.
• Works diligently on other duties as assigned.

Requires an Associate’s degree or equivalent experience in computer support, network operations and maintenance. Experience supporting and troubleshooting personal computers, printers, servers, and other peripheral devices. Must have strong dedication to customer service and a goal-oriented mindset.

Must possess and maintain a valid Florida Driver’s License.

• Knowledge of desktop and laptop hardware with ability to install, configure and remove components.
• Knowledge of Microsoft Office including Outlook in an Exchange environment.
• Knowledge of computer security risks and vulnerabilities.
• Thorough knowledge of Microsoft Operating systems.
• Knowledge of Microsoft Office 365 infrastructure.
• Ability to understand Village-wide network infrastructure and related enterprise devices.
• Considerable knowledge of computer networking in an Active Directory environment.
• Must be able to work and communicate with peers, vendors, public and Village personnel.
• Must consistently demonstrate professionalism and ability to handle confidential and/or sensitive information.
• Must be capable of working on multiple tasks and meeting deadlines.
• Must be able to communicate accurately both verbally and in writing.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employees in this class must possess manual dexterity sufficient to lift 30 to 50 lbs on a regular basis. Work may require moderate physical exertion and/or physical strain. Willingness to work flexible hours. Willingness to work under stress during peak workload periods.

ENVIRONMENTAL CONDITIONS

Due to the varying nature of the work environment, tasks include potential for intermittent exposure to disagreeable elements consistent with electronic and wiring installations. Work may be required to be performed both indoors in an air-conditioned environment as well as outdoors. Reasonable accommodations will be made for otherwise qualified individuals with a disability.