Junior IT Support Specialist - Growth Path & Benefits

AD Mortgage; Troy (MI); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

PTO

Sick days

Paid volunteer hours

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

AD Mortgage is seeking a detail-oriented Junior IT Support Specialist to join our growing IT team in Troy, Michigan. You will provide day-to-day technical support to staff and develop skills toward advanced IT/infrastructure roles.

You will handle first-line hardware/software issues, manage user accounts, and support Microsoft 365 apps while contributing to security tasks and asset management. This is an in-office, full-time role in a modern, cozy office.

Qualifications

• Knowledge of Windows OS, Microsoft 365, Active Directory, and Entra ID.
• Strong troubleshooting and problem-solving skills across hardware, software, and connectivity issues.
• Clear communication skills and ability to support non-technical users professionally.
• High school diploma required; additional IT training, coursework, or a related degree preferred.

Responsibilities

• Provide first-line support for hardware, software, and connectivity issues.
• Manage user accounts in Active Directory and Entra ID, including onboarding, offboarding, and password resets.
• Support Microsoft 365 apps such as Outlook, Teams, SharePoint, and OneDrive.
• Prepare and deploy workstations, maintain asset records, and assist with basic security tasks like MFA and compliance checks.
• Escalate complex issues with clear documentation and help improve internal support resources and processes.

Skills

Windows OS

Microsoft 365

Active Directory

Entra ID

Troubleshooting

Communication

User support

Education

High school diploma

IT training/coursework

Tools

MFA

Job description

AD Mortgage is seeking a detail-oriented Junior IT Support Specialist to join our growing IT team in Troy, Michigan. You will provide day-to-day technical support to staff and develop skills toward advanced IT/infrastructure roles.

You will handle first-line hardware/software issues, manage user accounts, and support Microsoft 365 apps while contributing to security tasks and asset management. This is an in-office, full-time role in a modern, cozy office.